E-Commerce Operations Tech
Dallas, TX (On-site)
Posted 3 months ago
Top 1% of applicants do these two things.
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Job Description
Researches and resolves complex customer, vendor, product and/or shipping issues related to the online shopping website. Ensures back-end processes are completed to maintain customer satisfaction.
Job Grade
3
Job Tier
2
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
Two years of customer service, customer relations or retail operations experience required.
Additional Qualifications/Requirements
- PCS Not Authorized/LSP Not Authorized
- MICROSOFT OUTLOOK - Required
- MICROSOFT WORD - Required
- BUYER WORKSTATION (BWS) - Preferred
- CALL CENTER TECHNOLOGY - Preferred
- EXCEL - Preferred
Researches and resolves customer inquiries related to lost/damaged merchandise, special delivery requests, product availability and/or shipping delays. Takes appropriate actions based on established policies and procedures.
Assists with various order fulfillment, drop ship supplier, and/or system related processes. Submits any necessary claims to providers/suppliers. Coordinates the return of merchandise with approved carriers.
Processes refunds, discounts, and returns to customer accounts. Determines chargebacks and/or write-offs to vendor based on established policies and procedures.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Holiday hours may be required
Job Type
Management
Number of Positions Remaining
1
11-May-2026
The Exchange
Since 1895, the Army & Air Force Exchange Service has gone where Warfighters and their families go to provide quality, tax-free merchandise and services military communities need – regardless of location, risk or challenge. The Exchange supports Warfighters at the tip of the spear, bringing necessities and a taste of home to remote locations and war zones where traditional retailers can't operate. Wherever our troops are, the Exchange is there: Since 9/11, more than 4,900 Exchange associates have deployed to serve in conflict situations.As the Department of War's largest retailer, the Exchange offers this tax-free shopping benefit to 33.5 million eligible active-duty military; retirees; military family members; National Guard members; Reservists; Purple Heart recipients; former prisoners of war; Veterans with service-connected disabilities; caregivers of eligible disabled Veterans designated by the Department of Veterans Affairs as primary family caregivers; non-disabled, honorably discharged Veterans (online only); authorized Public Health Service associates; authorized National Oceanic and Atmospheric Administration associates; Coast Guard members; and DoW and Coast Guard civilian employees who hold Common Access Cards (DoW and Coast Guard civilian retirees have online-only privileges).The Exchange is a major employer of military families, with 85% of Exchange associates connected to the military. Approximately 45% of the Exchange's U.S. workforce comprises Veterans, military spouses and dependents.The Exchange gives active-duty military spouses first consideration for open positions, and the continuity program lets military spouses transfer to an Exchange when their family has a permanent change of station. For military families, an Exchange career means benefit retention, retirement opportunities and stability.The Exchange operates over 5,000 facilities in over 30 countries, 50 states and four U.S. territories. We go where you go!
