Supervisor, Commerce Operations - Multi Retailer
VML
Rogers, AR (Hybrid)
$60K/yr - $140K/yrAgencyFull-timeMid level3+ years exp.
2 weeks ago
E-commerce Operations Supervisor
Commerce, CA (On-site)
$20/hr – $23/hrFull time
Posted 7 weeks ago
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Job Description
DNAM Brands owns and licenses a portfolio of globally recognized fashion brands, including Von Dutch, Ed Hardy, Valentino Orlandi, and Badgley Mischka. As our direct-to-consumer business continues to grow, we are seeking a hands-on Warehouse Supervisor to oversee our e-commerce fulfillment operations and ensure a seamless customer experience from order placement through delivery.
The E-commerce Operations Supervisor will lead daily e-commerce warehouse operations, overseeing online order fulfillment, inventory accuracy, shipping processes, and warehouse staff productivity. This role requires a tech-savvy, detail-oriented leader with strong Shopify experience who can effectively manage a team of up to 8 employees while maintaining high standards of accuracy, efficiency, and customer satisfaction.
The ideal candidate is bilingual (English/Spanish), comfortable working with warehouse systems and technology, and thrives in a fast-paced environment where meeting shipping deadlines is critical.
\nResponsibilities- Supervise and lead a team of up to 8 warehouse associates responsible for e-commerce fulfillment operations
- Manage daily order fulfillment activities, ensuring all orders are picked, packed, and shipped accurately and on time
- Oversee Shopify order management, including order processing, fulfillment status updates, and issue resolution
- Monitor workflow and staffing levels to ensure daily shipping goals and service levels are met
- Maintain inventory accuracy through cycle counts, audits, and reconciliation of discrepancies
- Coordinate inbound and outbound shipments with carriers and fulfillment partners
- Train, coach, and develop warehouse team members on operational procedures, productivity standards, and safety practices.
- Utilize warehouse management systems (WMS), shipping platforms, and reporting tools to track performance and identify process improvements.
- Collaborate with Customer Service, E-Commerce, and Operations teams to resolve order, inventory, and shipping issues.
- Ensure warehouse organization, cleanliness, and compliance with company safety standards.
- Monitor key performance metrics including order accuracy, fulfillment speed, inventory accuracy, and team productivity.
Qualifications
- 1-2 years of warehouse, fulfillment, or distribution leadership experience.
- Previous experience supervising warehouse teams.
- Strong experience with Shopify and e-commerce order fulfillment.
- Tech-savvy with proficiency in warehouse systems, shipping software, and Microsoft Excel or Google Sheets.
- Experience using Warehouse Management Systems (WMS) preferred.
- Strong organizational, problem-solving, and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual in English and Spanish required.
- Ability to lift up to 50 lbs and work within a warehouse environment.
$20 - $23 an hour
\nPreferred but can Train:
• Experience in apparel, fashion, retail, or direct-to-consumer e-commerce operations.
• Knowledge of FedEx, UPS, USPS, and other shipping platforms.
• Experience managing inventory across multiple sales channels and marketplaces.
DNAM Brands
DNAM Brands is a global fashion group specializing in end-to-end manufacturing, brand licensing, e-commerce, and distribution. The company operates across multiple categories including activewear, childrenswear, hats, swimwear, bags, luggage, shoes, and other small goods, serving a diverse portfolio of iconic and emerging brands.Its portfolio includes Clergerie Paris, Ed Hardy, Von Dutch, Valentino Orlandi, Kendall + Kylie, Badgley Mischka, Trina Turk, Gilda Paris, Natasia Swim, West Coast Blends, Forever USA, Spyzone Exchange, and J. Dawt.DNAM recently announced Von Dutch as its newest venture, reintroducing the energy and attitude of the 2000s for today’s generation. From global contract management and retail operations to manufacturing, production, and accounting, DNAM provides full support across every stage of the fashion supply chain.With offices in Beverly Hills, Madrid, Paris, London, Dongguan, and New York, DNAM continues to push innovation, quality, and growth throughout the international fashion industry.
