E-Commerce Customer Service Representative

Santa Ana, CA (On-site)

$20/hr – $22/hrEntry Level1+ years expFull time

Posted 5 months ago

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Job Summary

The role focuses on ecommerce support and customer service, including handling orders, shipping, and product inquiries. It also involves updating orders, adding products to Shopify, and assisting with marketing efforts. Strong communication, tech skills, and attention to detail are essential, with opportunities to support marketing strategies and product launches.

Job Description

Responsibilities

  • Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc
  • Confirm orders that have been placed
  • Resolve any issues customers may experience with their package or product
  • Create and confirm shipping labels; resolve any FedEx delays
  • Respond to customer service emails, calls, and text messages
  • Input and update orders
  • Assist with marketing emails
  • Add new products to Shopify
  • Projects as assigned
  • Assisting manager with Marketing strategies as needed

Requirements

  • Excellent written and verbal communication skills
  • Excellent computer and technology platform skills
  • Resourceful, independent, and a problem solver
  • Outstanding attention to detail and accuracy
  • 1-2 years of experience in web management or E-Commerce support role
  • Must be detail oriented, well organized, and capable of working independently

Preferred

  • DropBox
  • Buffer
  • Omnisend
  • Shopify
  • Microsoft Office
The Wagyu Shop logo

The Wagyu Shop

It all began in 2007 with local distribution to renowned restaurants across the San Francisco Bay Area. After 10 years of distributing some of the finest meats to fine dining restaurants and high-end markets throughout the United States, we saw the opportunity to sell directly to the most gourmet and health-conscious of consumers.It became apparent that many meat connoisseurs were not able to get quality meats at their local butcher shops, and many also could not get the transparency needed to know exactly where their food was sourced from. Through The Wagyu Shop, you are now able to access high quality meats from reputable and trustworthy farmers and suppliers. Our focus is on the famous Wagyu beef genetics and quality husbandry provided by quality producers.Prized for its excellence, flavor, and eating experience, Wagyu beef and other rare breeds have been gaining popularity in the US. We hope to share these experiences with you by providing the highest quality ingredients for your next eating excursion with friends and family. Our wide selection of Wagyu beef will impress all your guests at your next event, whether that be your famous 4th of July barbecue or your loved one's birthday.

Founded in 2007
Santa Ana, California, USA

Traffic Signals

Monthly Google Ads Budget
$28.3K