Responsibilities\n- Serve as the primary point of contact between Ghirardelli commercial team and operations for all fulfillment and logistics initiatives\n- Govern service level agreements (SLAs), contracts and performance metrics\n- Escalate operational issues and track resolutions\n- Ensure data accuracy and operational transparency between systems and stakeholders\n- Drive alignment between business priorities and logistics execution\n- Individual contributor (no direct reports)\n- Govern SLA compliance, KPI tracking and performance scorecards\n- Facilitate weekly operational check-ins and monthly/quarterly business reviews\n- Escalate and track resolution of service and performance issues\n- Monitor and report fulfillment KPIs to DTC team