Donor Communications Assistant

Responsibilities

• Establish and pursue personal, spiritual, and professional development goals, effectively managing time and resources to achieve them.
• Demonstrate an understanding of and the ability to collaborate effectively with paid staff and volunteers at all levels of Mercy Ships across the organization.
• Demonstrate an understanding of Mercy Ships’ health care delivery system, including the model, message, methods, and metrics that guide and support the accomplishment of its mission.
• Support the organization’s mission, vision, and values by consistently demonstrating excellence, competence, collaboration, innovation, respect, community commitment, and a strong sense of accountability and ownership.
• Download and code Direct Response Television (DRTV) calls reports.
• Monitor DRTV calls, provide feedback to the Donor Communications Supervisor and third-party vendors, as needed.
• Contact DRTV callers/donors, as needed.
• Attend DRTV Calibration calls and provide feedback.
• Maintain and regularly update the database by entering new information from multiple sources and incorporating donor-provided updates to ensure accurate, current donor records. The database remains the property of Mercy Ships.
• Establish and maintain effective communication with donors and prospective donors through phone calls, emails, and written correspondence.

Requirements

• Two to four years of previous office experience preferred.
• High School Diploma required.
• Proficiency in Microsoft Word and Excel.
• Successful completion of Mercy Ships Entry Training will be required within the first year.
• Fluency in both English and Spanish is required.
• Proficiency in using the internet, email, and telephone, with familiarity with contact management software.
• A self-motivated, proactive individual with a strong commitment to achieving personal and organizational goals.
• A strong commitment to and alignment with Mercy Ships’ mission, vision, and core values.
• Demonstrates servant leadership, collaborates effectively with others, acts with integrity, and takes ownership of responsibilities and outcomes.