Responsibilities

• Development and execution of client strategy to increase profit, and provide great customer service to clients
• Work together with wider teams to devise and deliver Account Development Plans (ADPs) for each client to sustain and grow client performance
• Manage profitability of client accounts, ensuring resource is paced correctly to avoid under or over service
• Work with the Director of Organic Performance and our Strategy Directors to input into overall direction of department
• Pioneer direction of department across the team
• Develop, mentor and train team members, both remotely and in person
• Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly
• Play an active role in defining SEO best practice and scalable processes
• Stay up to date with new market tools and opportunities, which would support client strategy or Croud’s product offering, and share to the wider team
• Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients)

Requirements

• Degree level education or relevant equivalent experience
• In-depth demonstrable experience in Digital Marketing
• In-depth demonstrable experience in SEO advertising
• Excellent communication, organisation, and presentation skills
• A mathematical and analytical mind
• Exceptional client service skills
• Highly organized and an ability to multitask
• Impeccable attention to detail
• Excellent Microsoft Office skills which must include Excel, Word and PowerPoint
• Proven track record of working to deadlines

Benefits

• Every employee is eligible for the benefits listed on our careers site which include: 20 days vacation a year with 12 public holidays observed Early finish throughout the summer months Enhanced paid parental leave Healthy in-office meals and snacks 401(k) Savings Plan Sales commission with pitch opportunities Annual performance bonus Pre-tax commuter benefits Full paid medical Insurance for employee (including dental and vision) Dependent contribution to medical, dental and vision coverage Employer paid life insurance coverage Monthly wellness membership stipend Access to health guidance and wellness resources Free Citi bike membership Hybrid workspace support - home office setup is provided Agile working policy Regularly scheduled social events and quarterly team offsites