Responsibilities

• Act as the leader's trusted deputy, representing the function and its priorities in every room, and help define and uphold the standard for the quality of our work, from account plans and methodology to analyses, QBRs, decks and client communications
• Shape the strategy of Expert Services with the leader, including the service model, coverage and capacity, how our offering is packaged, and how the team uses AI to raise quality and capacity
• Support strategic accounts as an executive voice, leading escalations, performance resets, renewals, growth conversations and executive business reviews
• Lead or co-lead pitches, audits and scoping with Sales, and develop thought leadership (points of view, frameworks, talks and articles) as an external voice of Skai Expert Services
• Hire and coach Directors, Managers and Specialists, hold them accountable to their commitments, and build the playbooks and succession that sustain the team
• Influence senior stakeholders inside and outside Skai, and partner with product, sales, client services, technical account management and sales engineers to bring client and market evidence into the roadmap

Requirements

• Senior retail media leadership. You have led teams of practitioners and been accountable for a portfolio of enterprise retail media clients, from strategy through execution, ideally with mid-senior staff and up reporting to you.
• Commercial acumen. You connect media decisions to client unit economics and business outcomes, and have helped retain, grow or scope a book of business.
• Executive presence and influence. You persuade senior stakeholders, internal and external, without relying on authority, and you are comfortable respectfully challenging a client executive or colleague when the evidence calls for it.
• Independent judgement. You operate with minimal direction, are comfortable with ambiguity, and own your decisions and outcomes.
• Standard-setting and communication craft. You have raised the quality bar of a team, given direct feedback, and turned complex analysis into a clear narrative and a strong deck.
• Retail media depth. Amazon and Walmart full stack (search and DSP), credible enough to challenge a plan at the level of detail and not only the headline.
• AMC and measurement. You know how AMC and other approaches answer what standard reporting cannot for the different types of clients (CPG, consumer electronics, home & garden…), and when a metric is misleading the client.
• Retail media ecosystem fluency. How retailer economics, onsite, offsite and DSP, 1P and 3P, and shopper marketing fit together, and why a tactic that works on one network fails on another.
• Advanced use of generative AI tools such as Claude to raise your own output and your team's, from analysis to automations and custom agents. A software engineering background is not required.
• New business and thought leadership. You have helped win work through pitches, audits or scoping, and have a point of view you have shared through speaking, writing or frameworks.

Preferred

• Agency-side background. This is the most directly relevant experience for the role, though we welcome strong candidates from the brand, retailer and platform sides.
• Breadth across other retail media networks: Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, Kroger Precision Marketing, Amazon Retail Ad Service. Breadth across several matters more to us than depth in any single one.
• Total commerce context. Familiarity with how retail media sits alongside shopper marketing, trade budgets and joint business planning with retailers.
• Skai, or a comparable retail media or search management platform.
• Collaborating with a global team, both locally and virtually.