Responsibilities

• You will be responsible for leading and the successful delivery of multiple research and insights engagements at a time.
• You will act as a thought partner to our junior to senior-level clients, crafting insights and developing actionable and provocative recommendations, while maintaining trusted relationships.
• Unlocking organic growth through ongoing relationships and repeat clients.
• Liaising with internal Client Partners to support account planning and growth.
• Specific research design and delivery responsibilities include - but are not limited to - methodology recommendations and engagement design, discussion + activity guide development, online + face to face moderation, mentoring and developing others, managing internal project members, notetaking, financial project management, developing nearly client ready reports/deliverables (including slides video deliverables, microsites), overall account/project management and managing scope, critical thinking for roadblock escalation to effectively complete work and offers guidance to others to problem solve these challenges.
• Collaboration with internal cross-functional teams (e.g., Qual Insight Ops, Insight Design, Behavioral Sciences, Quant practice) in support of executing the highest quality work.
• Insights reporting responsibilities include translating data into learnings, integrated visual stories and comprehensive narratives that establish impactful and strategic recommendations.
• Team & client management responsibilities include establishing, supporting, and building thriving relationships with junior- to senior-level Insights, Marketing and other cross-functional client Stakeholders.
• Mentoring, coaching, and delegating appropriate work to Associates and Sr. Associates, Associate Directors, sharing responsibility for their growth, development and training roadmaps.
• Have a healthcare and pharma focus, partnering closely with Senior Leaders within the sector to design, scope and execute qualitative research

Requirements

• Minimum of 7 years of experience in market research, within the healthcare and pharma sector, with a proven track record of managing multiple end-to-end research projects and developing client relationships.
• Many successful candidates have Bachelor’s degrees and/or studies in a social science, communications, or business related field and we welcome different backgrounds of study. Master’s degrees are a plus.
• Prior experience managing and leading others as a people manager is a plus.
• Expert of qualitative methodologies, including focus groups, ethnographies, in-depth interviews (IDIs), online communities, etc. and broad experience across different types of objectives (JTBD/Needs, Segment Illumination, Audience Understanding, Journey Mapping, Product Innovation, Positioning, etc.) Understanding of quantitative research is a plus. Ability to integrate and seamlessly incorporate Quantitative methods, research and insights.
• Skills required for success include critical thinking, strategic thinking, project management and problem identification oriented around solutions and point-of-view. Ability to learn and adapt to cutting edge technologies to drive efficiency. Leadership presence through influence and peer relationships. Issue de-escalation and solutioning when needed.
• Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences including Senior level stakeholders.
• Positively influences organic client account growth and revenue.
• Inspires and motivates others. Act as a change leader who brings others along.
• Proficiency in market research software and tools and Microsoft/Google Suites.
• Proven ability to work collaboratively and lead cross-functional teams and manage relationships with external vendors.

Preferred

• Master’s degrees are a plus.
• Understanding of quantitative research is a plus.
• Prior experience managing and leading others as a people manager is a plus.