Responsibilities

• Lead and develop three in-market functions — Product Solutions, Customer Success, and Customer Support — setting team strategy, hiring strong talent, and building a culture of accountability and client obsession.
• Oversee pre-sale and post-sale motions across all three functions, ensuring seamless handoffs, consistent client experience, and alignment with sales goals.
• Define success metrics for each team, track performance against adoption, retention, and satisfaction goals, and continuously improve operations and playbooks.
• Build scalable processes and playbooks across solutions, success, and support that enable the team to grow with the Ads Manager business.
• Develop and own the go-to-market strategy for Roku Ads Manager, ensuring successful product launches and sustained adoption across all advertiser segments.
• Engage early in product planning as the lead commercial partner, incorporating client feedback and marketplace needs into the Ads Manager roadmap from Beta through GA.
• Formulate and prioritize solutions using both existing and new platform capabilities and define the commercial framework for evaluating and launching new offerings.
• Define, measure, and continuously evaluate success metrics for all Ads Manager product offerings to ensure ongoing effectiveness.
• Identify trends, unmet advertiser needs, and growth opportunities to inform Ads Manager product priorities and roadmap development.
• Educate advertisers, agencies, and internal teams on how to leverage Roku’s ad solutions to drive measurable CTV outcomes.
• Ensure cross-functional buy-in and support for product initiatives across sales, product, engineering, and marketing.
• Act as a senior voice for Ads Manager in client, partner, and industry conversations, enhancing Roku’s market position.

Requirements

• 12+ years of professional experience in digital media, ad tech, or a closely related field, with a proven track record in advertising, product solutions, or client-facing commercial roles.
• 5+ years of experience managing and developing high-performing teams, ideally spanning multiple functions (solutions, success, and/or support).
• Deep expertise in the CTV and digital advertising ecosystem, with strong knowledge of self-serve ad platforms, performance marketing, and programmatic.
• Proven experience building and scaling GTM strategies for ad tech products, including go-to-market planning, sales enablement, and product adoption programs.
• Strong understanding of pre-sale and post-sale commercial motions — from technical consultation and demos through onboarding, retention, and growth.
• Experience interfacing with product and engineering teams to translate market feedback into actionable roadmap inputs.
• Excellent leadership, communication, and relationship-building skills, with the ability to influence and align cross-functional stakeholders.
• Ability to define and measure success metrics across GTM, client satisfaction, and product adoption, ensuring continuous improvement.
• Highly collaborative and adaptable work style, with the ability to operate autonomously in a fast-moving, high-growth environment.

Nice to have

• Bonus: Experience with self-serve ad platforms, growth marketer and performance agency personas, and/or CTV-specific ad products.

Benefits

• This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.