Responsibilities

• Own the member-operations platform — rosters, registration, billing, communications, attendance, and events.
• Oversee tuition billing and collection, including need-based scholarships and overdue accounts.
• Ensure each rehearsal day is scheduled, set up, and staffed.
• Be present at most performances to oversee reception, supervision, and safe release of children (see Compliance).
• Keep the seasonal music-preparation cycle on track with faculty, with music folders ready for the first rehearsal.
• Maintain the operations calendar.
• Oversee ticketing and front-of-house for self-produced concerts with trained help.
• Serve as the central, responsive point of contact for families, faculty, and volunteers.
• Partner with the faculty: present the annual calendar, share monthly attendance, and help secure accompanists.
• Steward the St. Andrew’s rehearsal facility and performance venue relationship: book concert dates well ahead, coordinate sound, janitorial, and property management, and schedule concert-week stage rehearsals.

Requirements

• A warm, personable, and genuinely engaging presence — the relational disposition to build trust with children, parents, faculty, and partners is the single most important attribute for this role.
• A self-starter who balances autonomy and initiative with prudence, upward communication, and informed consent.
• Three or more years in nonprofit operations, program administration, development, or marketing — ideally spanning more than one.
• A record of accomplishment in process improvement and organizational development.
• Marketing and communications capability: campaigns, social media, and content.
• Hands-on experience with QuickBooks, plus fluency with modern cloud software and openness to automation and AI tools.
• Strong organization and follow-through, with sound judgment and discretion around sensitive information about minors and families.

Preferred

• Fundraising or development experience: donor cultivation, grant-seeking, or events.
• Familiarity with CRM, email-marketing, and registration/billing platforms.
• Affinity for music, the performing arts, or youth education.
• Spanish or other language skills.

Benefits

• Healthcare benefits negotiable.