Director of Marketing Operations

New York City, NY (Hybrid)

$115K/yr – $145K/yrDirector/Executive7+ years expFull time

Posted 6 days ago

Job Summary

Own marketing operations and technology enablement, leading cross‑functional workflow optimization, campaign operations, and analytics initiatives tied to ticketing and audience engagement.

Lead marketing operations and technology strategy
Build and optimize campaign ops and dashboards
Drive adoption of new systems across teams

Job Description

Requirements

Minimum of 7-10 years of progressive experience in marketing operations, marketing technology, project management, ticketing operations, or related fields, with at least 3 years in a leadership role.
Demonstrated success building and optimizing marketing workflows, campaign operations, project management systems, and cross-functional processes.
Experience managing ticketing platforms and performing arts, entertainment, cultural institution, or event-based sales environments is strongly preferred.
Advanced experience with CRM platforms, marketing automation systems, email marketing platforms, analytics dashboards, and project management tools.
Strong analytical skills with experience developing KPIs, reporting frameworks, dashboards, and performance measurement systems.
Exceptional organizational skills with the ability to manage multiple concurrent initiatives and stakeholders in a fast-paced environment.
Proven ability to lead teams, influence cross-functional partners, and drive organizational adoption of new systems and processes.
Excellent written, verbal, and presentation skills with the ability to translate complex information into actionable insights.
Strategic thinker with a solutions-oriented approach, strong attention to detail, intellectual curiosity, and a commitment to continuous improvement.

Preferred

Experience in arts and culture, nonprofit organizations, performing arts venues, entertainment, media, or live events.
Familiarity with ticketing platforms such as Ticketmaster, Spektrix, or similar systems.
Experience with HubSpot, Salesforce, Google Analytics, Power BI, Tableau, Asana, Monday.com, Airtable, or similar platforms.
Experience leading CRM integrations, marketing technology implementations, or digital transformation initiatives.

Benefits

Medical, Dental, and Vision insurance with generous employer contribution
Life insurance
Multiple additional optional insurances
401k
HSA and FSA
Show discounts
Gift Shop discounts
Employee assistance program
Local restaurant discounts
Comp tickets to events at other cultural institutions

Apollo Theater Foundation, Inc.

The Apollo Theater Foundation, Inc., a not-for-profit organization established in 1991, is dedicated to the preservation and development of the legendary Apollo Theater through the Apollo Experience of world-class live performances and education programs that:honor the influence and advance the contributions of African-American artists; andadvance emerging creative voices across cultural and artistic mediaApollo Theater Foundation, Inc.'s vision is to expand the reach of the Apollo Experience to a worldwide audience.The world famous Apollo Theater is so much more than a historic landmark - it is a source of pride and a symbol of the brilliance of American artistic accomplishment. With its rich history and continued significance, the Apollo Theater, considered the bastion of African-American culture and achievement, is one of the most fascinating chronicles in American history.

Founded in 1934

New York, New York, USA

www.apollotheater.org