Responsibilities

• Define and lead a customer enablement strategy aligned to product (hardware, software and connected systems), customer, and business priorities
• Establish a structured adoption journey across the customer lifecycle
• Transform technical input into “how to” enablement, delivering a core driver of product adoption, retention, and customer success
• Design and scale role-based customer programs, supporting “show me don’t tell” value realization, and tailored digital and in-person experiences
• Ensure content and programs are practical, hands-on, and aligned to real-world customer workflows
• Lead development and lifecycle management of customer enablement content, including: self-service resources, guides; eLearning, video tutorials, and digital content; Instructor-led and hands-on training experiences in collaboration with our Training and Education team; Ensure content is timely (aligned with product releases and updates); role-based and use-case driven
• Partner for strong alignment across teams, including Brand and Product Marketing; Product Management; Technical Support; Sales; Field Service teams; Training and Education.
• Establish clear ownership, governance, and collaboration processes
• Actively seek voice of customer and of partners
• Define and monitor Key Performance Indicators - KPIs tied to customer outcomes

• Continuously improve content and programs based on data, feedback, and customer insights.
• Manage team of Customer Enablement content developers
• Develop talent and foster a high-performance culture
• Develop team, systems, and processes to scale customer education

Requirements

• 5+ years in customer enablement, education or customer success in a management or leadership position, with proven success building and scaling customer programs in technical B2B product environments
• Experience in lighting controls, building management systems, or related industries is a strong asset; experience with connected systems combining hardware and software is also highly valued.
• Experience leveraging AI tools to research, generate, map and produce high-quality content efficiently.
• Leadership in cross-functional, matrixed organizations

• Proven experience in team management and leadership
• Travel requirements 1-20%

Nice to have

• Preferred experience designing and building AI agents.

Benefits

• Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.