Responsibilities

• Serve as the operational center of the department: own the content calendar, intake governance, vendor coordination, and day-to-day prioritization
• Establish and enforce brand standards, editorial quality, and production workflows across all channels
• Build and maintain Asana (or equivalent) project structures that give the team – and the CMCO – real-time visibility into what is in progress, what is blocked, and what is coming
• Manage relationships with external vendors including photographers, videographers, PR partners, and design contractors
• Identify and eliminate recurring bottlenecks; build sustainable process fixes that don't require heroics to maintain
• Develop and execute media relations strategies that support the Chamber's priorities and reputation.
• Manage proactive media outreach, press inquiries, monitoring, and rapid-response communications.
• Serve as the Chamber's spokesperson during major announcements, issues management, and crisis communications.
• Provide strategic communications counsel to executive leadership and support CEO messaging, board presentations, public statements, and thought leadership.
• Identify opportunities for earned media, speaking engagements, awards, and public visibility.

Requirements

• 6–9 years of experience in marketing, communications, public relations, or integrated brand strategy, including at least 2 years in a senior leadership or department operations role.
• Demonstrated success managing integrated marketing and communications programs, content strategy, workflow systems, and cross-functional initiatives.
• Experience leading media relations, advising executive leadership, and serving as an organizational spokesperson.
• Experience with chambers of commerce, nonprofit organizations, associations, public affairs organizations, or other mission-driven institutions is preferred.
• Experience managing creative, PR, digital, and production vendors.
• Exceptional writing, editing, and verbal communication skills across a variety of audiences and formats.
• Strong organizational, project management, and leadership skills with the ability to manage multiple priorities.
• Experience with project management platforms such as Asana, Airtable, Notion, or similar tools.
• Hands-on experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or similar platforms to improve content development and workflow efficiency.
• Working knowledge of email marketing platforms, content management systems, social media management tools, and analytics platforms.

Preferred

• Experience working with chambers of commerce, nonprofit organizations, associations, public affairs organizations, or other mission-driven institutions is preferred.

Benefits

• Benefits: position includes paid vacation, sick time, holidays, +100% employer paid medical, dental, and vision insurance. 3% retirement benefit employer contribution plus more.