DIRECTOR OF CLIENT RELATIONS

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SUMMARY

As a director of client relations, you are an integral part of a team of hard-working, talented individuals who serve as advisors to some of the world’s largest and most well-known healthcare brands. As the primary client contact, you implement innovative and strategic ways in which we can best serve our clients while honing the communications skills of junior staffers. Working closely with both senior management and junior staffers, you oversee day-to-day management of your client’s account while providing consistent leadership to the team.

DAY-TO-DAY RESPONSIBILITIES

Client relations

• Work with MCS senior management and account teams to assess, monitor and nurture relationships with MCS clients to:
• Forge bonds at appropriate levels of the client organization and ensure positive interactions
• Includes regular and frequent outreach/communication
• Provide strategic counsel and advice to clients to help manage potential issues, avert crises, solve problems
• Explore and capitalize on new business opportunities with existing clients
• Initiate and oversee development of new proposals, strategic recommendations for client

Account direction

• Serve as primary contact for client and the key conduit between MCS account team/senior management to direct the implementation of client programs, which should include:
• Allocating account team member resources (includes regular participation in Operations Team meetings)
• Directing team productivity, quality and efficiency and
• Providing day-to-day supervision of /guidance to account supervisor in managing the above
• Serve as senior editor on all written and produced materials
• Direct the management of budgets and invoicing process
• Contribute to monthly MCS Management Team meetings by providing accurate reporting on estimated client billings for the preceding month and forecasts for client billings for the following month; and monitoring for changes in quarterly goals.

New business development/agency growth

• Support new business development process
• Identify potential new business leads and lead the RFI/RFP process
• Conduct/direct in-depth research on new business prospect's product/category/market
• Analyze research to develop strong point of view on strategic direction; ensure tactical approach taken is consistent with strategy
• Sell MCS thinking during presentations in the most dynamic, clearest way possible
• Contribute to efficient and cost-effective handling of new business presentation development process
• Contribute to development of collateral materials to showcase MCS capabilities and experience
• Alert colleagues and Executive Committee members to potential external and internal opportunities and issues that may affect the health and stability of the agency; provide recommendations for problem solving and for capitalizing on opportunities
• Provide strong leadership and motivation to account teams under your direction. Specifically:
• Promote the MCS vision through daily reinforcement to team members of the importance of providing optimal service; demanding creativity and in-depth thinking; and achieving the best possible results for clients
• Identify problems in team performance/interactions in a timely, direct manner; develop problem-solving strategies, involving senior management as necessary
• Encourage team performance and continued development and growth by providing positive feedback and making position-appropriate, challenging assignments
• Observing carefully MCS billing/accounting procedures and deadlines

QUALIFICATIONS

• Bachelor’s degree in communication, public relations, journalism, or related field
• 6-7 years of experience in the field of public relations, with some healthcare-specific experience
• Proficiency in software such as Word, Excel, PowerPoint, Adobe Acrobat, etc.
• Highly proficient in social media strategy and knowledge of how healthcare audiences use the internet for information
• Meticulous writing and editing skills, including attention to organization, word usage, sentence structure, grammar and punctuation, and conscientious incorporation of copy edits
• Experience managing client accounts, including overseeing day-to-day activities, supervising junior staffers and managing budgets

MCS CHARACTERISTICS

Directors of client relations are expected to demonstrate our agency characteristics in their work. Every day, our employees are expected to:

• Maintain a collaborative mentality: Demonstrate a strong, cordial working relationship with each other. Build rapport, mutual respect and collaborate effectively leading to solid client/agency relationships based on confidence and respect. Lend a hand when needed, regardless of the task.
• Be accountable: Take responsibility for your work and demonstrate a willingness to learn from others. Deliver tasks on time and accurately.
• Demonstrate strategic and critical thinking abilities: Produce smart solutions to challenges and high-quality results for clients. Identify new courses of action when encountering obstacles and cultivate innovative ideas that add value to work. Most importantly, ask questions and challenge assumptions.
• Seek opportunities for personal professional development: Take initiative and seize opportunities to increase your knowledge of our craft, stay current about industry trends and drive a successful career.

Salary: $120,000–$155,000

The base salary range listed represents the pay range for this role. Final compensation will be determined based on skills, experience, and qualifications.

Benefits: Comprehensive benefits package including health and paid time off