Own global Success Plans analysis and turn data into executive-ready guidance that shapes GTM for Sales, Customer Success, and product. Focus on root causes, cross-system signals, and scalable KPIs; expect to influence global planning and enablement.

• Own global analysis of Success Plans performance, synthesizing trends across regions, segments, and industries to assess progress against targets.
• Identify the underlying drivers of performance - both positive and negative - moving beyond descriptive reporting to uncover actionable root causes.
• Develop data-backed business strategies to accelerate attach, expansion, and retention in support of global revenue goals.
• Translate insights into clear recommendations that inform executive decision-making and field execution priorities.
• Lead deep-dive analyses that connect data across systems (pipeline, bookings, renewal trends, pricing, seller behavior, customer outcomes).
• Distill complex, and sometimes conflicting, data into coherent storylines that clarify the “why” behind performance.
• Proactively surface risks and opportunities before they materialize in quarterly results.
• Establish scalable reporting frameworks and KPIs that enable ongoing global visibility and accountability.
• Serve as a strategic thought partner to senior Sales and Customer Success leadership.
• Craft executive-ready presentations and narratives that connect data insights to business implications and required actions.

Requirements

• 10+ years of experience in strategy, operations, or go-to-market leadership within enterprise SaaS or cloud organizations.
• Exceptional analytical capability - able to independently structure ambiguous problems, interrogate data deeply, and generate insight beyond surface metrics.
• Demonstrated ability to connect quantitative findings to business strategy and measurable outcomes.
• Strong executive presence and communication skills; able to tell a clear, persuasive story from complex data.
• Experience influencing senior stakeholders in a highly matrixed, global organization.
• Proven ability to balance strategic thinking with disciplined operational execution.

Nice to have

• Experience at Salesforce or deep familiarity with Salesforce’s operating model, Success Plans portfolio, and global go-to-market structure preferred.
• Experience supporting global revenue targets in a subscription-based business model.
• Background in sales strategy, customer success strategy, or cloud GTM operations.
• Experience building forecasting models, business cases, and performance diagnostics at scale.
• Advanced proficiency in analytics tools and BI platforms.