Responsibilities

• Execute global communication strategies that directly scale player acquisition, retention, and live-service engagement.
• Orchestrate integrated communications across community, social, creator relations, and PR functions.
• Craft compelling seasonal narratives that resonate with new, lapsed, and active audiences.
• Create data-anchored, sequenced communications frameworks for key franchise moments that directly scale player conversion and retention
• Shape and drive live service narratives across key lifecycle moments both in and around the franchise.
• Provide strategic counsel on issues management and reputation risk, with a clear view of how player trust connects to long-term franchise revenue.
• Collaborate with Corporate Communications and Legal to align on critical enterprise messaging.
• Champion an authentic, player-first philosophy that yields measurable gains in franchise health.
• Scale creator and community ecosystems to support live-service seasons, esports, and commercial milestones.
• Monitor real-time player sentiment with analytics teams to preemptively adjust strategy and protect business results.

Requirements

• 10+ years of senior communications leadership in gaming, entertainment, or media.
• Track record of developing and scaling high-performing, multi-disciplinary communications teams.
• Proven track record of building communication strategies directly accountable to business outcomes and navigating matrixed organizations.
• Ability to leverage player data, cohort analytics, and live-service signals to optimize communications and drive franchise growth.
• Experience partnering with studios and product marketing to co-develop strategic roadmaps and player-facing decisions.
• Deep expertise in FPS communities, creator relations, and social/community management, with a proven ability to leverage these ecosystems to drive acquisition, retention, and reactivation while managing reputation in fast-moving environments.
• Expertise in leading through ambiguity and building trust during sensitive player-facing moments.

Benefits

• In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.
• For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.