Responsibilities

• Develop and lead a comprehensive employee and external communications strategy that supports the executive’s mission, business goals, and team positioning. This includes turning business strategy into clear, compelling narratives that define the market opportunity.
• Serve as a strategic advisor to the Chief Operating Officer on communications opportunities, risks, and messaging. Will work in close partnership on this with the Senior Director of Corporate Communications.
• Own end-to-end storytelling for the business unit, from positioning to execution across channels (i.e. speaking, thought leadership, social media, employees, etc.). You will partner closely with senior leaders, cross-functional teams, and product teams to shape messaging and public positioning.
• Manage media relations and executive visibility/thought leadership opportunities for the Chief Experiences Officer, with the ability to respond quickly and decisively in fast-moving situations.
• Build strong relationships with media, industry influencers, and key internal and external stakeholders.
• Oversee employee communications strategy, tactics, and channels for the COO business unit to ensure employees are informed, engaged, and aligned with strategy and values.
• Responsible for providing employee communications guidance and alignment to COO leadership.
• You will be responsible for directing high-impact presentations for executive and business unit meetings, Global Town Halls, as well as external Speaking opportunities, translating complex concepts into clear, visually engaging narratives.
• There may be some travel required to accompany the executive for key appearances.

Requirements

• 14+ years of experience in executive communications, corporate communications, public relations, media relations, employee communications, or related fields.
• Significant experience advising C-suite executives or senior leaders on communications strategy, messaging, media engagement, and thought leadership.
• Exceptional writing, editing, and storytelling skills across executive, corporate, media, employee, and social formats.
• Proven ability to translate complex business, technology, product, or cultural topics into clear, compelling narratives.
• Deep experience developing executive thought leadership and external visibility programs.
• Strong understanding of business, technology, entertainment, gaming, media, and cultural trends.
• Demonstrated experience with media relations, spokesperson preparation, issues management, and high-stakes communications.
• Sharp judgment, discretion, and executive presence, especially in ambiguous or sensitive situations.
• Ability to influence senior stakeholders and build trusted relationships across functions.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Preferred

• advanced degree a plus

Benefits

• paid time off (3 weeks per year to start)
• 80 hours per year of sick time
• 16 paid company holidays per year
• 10 weeks paid time off to bond with baby
• medical/dental/vision insurance
• life insurance
• disability insurance
• 401(k) to regular full-time employees
• Certain roles may also be eligible for bonus and other incentive programs.