• Design, implement, and run the end-to-end change and demand intake process, guiding work from request submission through funding approval, scope definition, effort estimation, planning, and execution.
• Enable consistent evaluation and prioritization of all demand impacting the bank, including:
• Issue and problem remediation
• Regulatory, risk, and control-driven changes
• Process and technology improvements
• Cross-functional programs and strategic initiatives

• Establish clear criteria and decision frameworks to support prioritization, enabling business partners by simplifying how requests are defined, sized, routed and decisioned, helping teams get support without creating administrative burden.

• Partner with operational and technical leaders to design intake workflows that efficiently capture the right information from business leaders at the right time.
• Create lightweight standards that support strong governance while remaining practical in a fast-moving environment.
• Ensure processes are:
• Intuitive and easy to use
• Scalable across functions
• Focused on enabling, not hindering, business outcomes
• Continuously assess and refine processes to improve speed, clarity, and effectiveness.

• Collaborate closely with Project Management, Application, Product, and Technology delivery teams to ensure standards, methodologies, and procedures are consistently applied and translate into real execution practices.
• Act as a trusted advisor to business partners, supporting consistent use of intake criteria, stage gates, and portfolio hygiene routines (e.g., status quality, decision logs, scope change discipline).
• Promote strong change management discipline while remaining pragmatic and business focused.
• Flow information for Risk, Compliance and other partners to review &/or approve impact assessments.
• Bridge gaps between business intent and delivery reality by improving definition of done, sequencing, and dependency clarity.

• Embed customer and associate experience considerations into all change processes and decisions.
• Ensure that governance and controls add value and do not create unnecessary friction for business partners. Drive simplicity and clarity so their experience is as a service and not a barrier.
• Advocate for clarity, transparency, and simplicity in how change is requested, evaluated, and delivered.

• Provide reporting that makes visible all demand impacting the company, across sizes and types of work.
• Create dashboards and decision-ready views for leaders (pipeline, approvals, capacity impact, aging, portfolio mix).
• Establish data standards and definitions so reporting is trusted, actionable, and consistent.

Qualifications

• 8–12+ years of experience in change management, portfolio/demand management, program management, or business transformation
• Strong experience in designing and governing enterprise-wide processes
• Proven ability to partner with senior business, operational, and technology leaders
• Experience working closely with Project Management organizations and delivery teams
• Strong analytical and problem-solving, communication, and facilitation skills
• Demonstrated ability to balance structure and governance with speed and business enablement