Responsibilities

• Demand generation & growth - assess Dispatch's situation from first principles to determine where marketing should focus (paid acquisition, lifecycle/email, organic, and other channels); own the marketing automation and CRM stack; generate and manage a healthy, measurable pipeline in close partnership with sales. Building this out is the top priority for this role.
• Product-market fit & positioning - identify, through testing and analysis, which segments, use cases, and messages actually convert; use that to sharpen demand-gen targeting and messaging, and share findings with our Product Marketing team to inform their formal positioning work.
• Content - build a content engine (website copy, case studies, thought leadership) that supports demand generation and conversion.
• Team leadership - own strategy and targets for our BDR team, working closely with the existing Lead BDR and aligning team output with the broader demand generation strategy. You will also manage an existing marketing team resource and help define future role additions over time.
• Diagnose marketing channel mix for Dispatch's products - prioritizing investment accordingly.
• Establish the processes, reporting, and KPIs the function will run on.
• Within the first six months, you will:
• Build a functioning marketing engine - team, tools, and process, revamped from a lean starting point and working closely with our Senior Marketing Manager.
• Define a clear, data-backed point of view on where Dispatch should focus its marketing investment, measurable pipeline/revenue contribution from marketing, and BDR-driven programs.
• Develop sharper product positioning and messaging along with marketing support delivered for major product launches and market expansions.

Requirements

• 5–10 years of marketing experience including specific focus on demand generation and program definition
• A startup-tested operator - comfortable being hands-on and building programs with limited resources, not just directing an existing team
• A proven track record of owning a marketing function or team from an early stage
• Proven, hands-on experience managing a demand-generation/marketing function is required. Experience managing a team on a sales-style comp plan - such as a BDR, SDR, or inside-sales function - is a plus
• An analytical, first-principles thinker who can diagnose which channels and tactics actually drive results for a given business, rather than defaulting to a standard playbook - we're counting on you to help define our ideal marketing mix, not just execute one
• A strong written communicator who can turn technical or operational product value into compelling brand and content narratives
• B2B SaaS experience preferred; experience in field service, home services, or enterprise software is a plus

Benefits

• An amazing team focused on innovating and improving every day
• Room for growth and an emphasis on talent development, including a professional development reimbursement program
• A fun, casual team environment with co-workers who will make you feel like an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths
• A generous medical, dental, and vision package
• Paid parental leave
• 401(k) with company match
• Company-sponsored life insurance coverage, short-term disability, and long-term disability
• Additional perks including a wellness and adventure fund, as well as monthly personal Uber credits
• Flexible Paid Time Off (PTO), 9 company holidays, and a flexible work schedule