Responsibilities

• You'll lead Regal's customer insights and research function across loyalty, subscription, and marketing initiatives.
• You will develop a deep understanding of customer behaviors, motivations, preferences, and engagement drivers.
• You'll design and manage qualitative and quantitative research programs, translating findings into actionable business recommendations.
• You'll lead analytics supporting loyalty and subscription programs, identifying opportunities to improve acquisition, retention, engagement, and profitability.
• You will develop customer segmentation and behavioral analysis strategies to enhance targeting and personalization efforts.
• You'll serve as the primary analytics partner for the Marketing organization, supporting CRM, brand, acquisition, and retention initiatives.
• You'll develop and track key performance metrics, measurement frameworks, and KPIs to evaluate marketing effectiveness and business impact.
• You will own reporting, dashboards, scorecards, and executive insights that support data-driven decision-making across the organization.
• You'll partner with Film Analytics, Revenue Management, Product, and Finance teams to connect customer, attendance, content, and commercial performance data.

Requirements

• You bring 7+ years of experience in customer insights, analytics, market research, business intelligence, or marketing analytics.
• You have strong experience leading customer research and analytical functions, helping organizations better understand their customers and make informed decisions.
• You know how to uncover meaningful customer insights and translate them into business strategies and actions that drive results.
• You're a skilled communicator and storyteller, with the ability to present insights in a compelling way and influence senior leaders.
• You're experienced working with Customer Data Platforms (CDPs), BI platforms, visualization tools, and customer analytics environments to turn data into impactful business decisions.
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us (https://cineworld-cinemas.staging.krakatoa.eu-2.volcanic.cloud/about-us)

Benefits

• Discretionary annual bonus
• Hybrid schedule (4 days in-office and 1 day from home each week)
• 401(k) program with a company match
• Medical, vision, dental, and other insurance coverage for you and your family
• Employer-paid life insurance and short/long-term disability insurance
• Employee Assistance Program, including 24/7 counseling access
• Paid Vacation, Sick, and Parental leave
• 12 Paid Holidays each year
• Half-Day Fridays in the summer season
• 17 free movie tickets monthly and 50% off most concessions at Regal theatres