Responsibilities

• - Serve as the first responder when issues surface, work through the facts with Legal, Product, Operations, and Customer Care, and recommend a strategy.
• - Build and maintain issues playbooks, holding statements, escalation paths, and social listening triggers in partnership with social, agency, and customer service partners.
• - Use verified first and third-party data and industry-level context to frame issues and formulate strategies and responses.
• - Track and correct how Collectors is described by media and platforms.
• - Prepare executives for media interviews, conferences, community events, and high-stakes announcements
• - Develop executive platform plans covering speaking opportunities, bylines, awards, and earned profile
• - Help define and enforce rules of engagement for leaders who are active on social media and in the hobby community
• - Partner with across teams for major enterprise events and investor-facing materials
• - Establish and maintain clear investor, customer, and public narratives
• - Prepare and manage disclosure to key audiences including our leaders, board and investors of major moments or events.

Requirements

• 10+ years of experience in corporate communications, issues management, or public affairs, with at least part of that in-house
• A track record managing issues and crises in real time, ideally ones that played out on social media first. Be ready to walk us through a live issue, the decisions you made, and what you'd change
• Experience preparing senior executives for media and high-stakes moments, and the credibility to push back when the plan is wrong
• Experience partnering with Finance and Legal on financial communications. Exposure to public-company or late-stage environments strongly preferred
• Corporate media relations experience with sound judgment on when to engage, when to decline, and how to work with reporters in a high-stakes moment
• An excellent writer and editor who can turn complex facts into plain language fast
• Calm judgment under pressure, and comfort raising problems early rather than managing around them
• Experience managing and developing people, and comfort building process where none exists
• Bachelor's degree required

Preferred

• Experience in marketplaces, fintech, consumer platforms, sports and entertainment, or enthusiast communities. Knowledge of the collectibles hobby is a plus
• Exposure to public-company or late-stage environments strongly preferred
• Experience in partnerships with Finance and Legal on financial communications.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities