Director, Core Payments Communications

Responsibilities

• Lead communications strategy and execution for Mastercard’s consumer product portfolio, ensuring messaging clearly articulates customer value, consumer relevance and business impact.
• Develop integrated programs supporting product launches, announcements, customer storytelling, thought leadership, executive visibility and market activations.
• Translate complex products, platforms and technologies into simple, human-centered stories that show how Mastercard improves everyday experiences, helps businesses grow and creates opportunity.
• Build narratives around World, World Elite, World Legend and The Mastercard Collection, highlighting tangible value for consumers, issuers and partners.
• Ensure product communications align with Mastercard’s corporate narrative, innovation agenda, trust leadership and purpose-driven business strategy.
• Identify and activate communications opportunities that strengthen relationships with issuers, merchants, fintechs, technology partners and strategic customers.
• Support customer-facing engagements, executive meetings, product showcases, Experience Center activations and major industry events through messaging, presentations, briefings and engagement plans.
• Showcase partner success stories and demonstrate Mastercard product value through authentic customer and consumer experiences.
• Collaborate with regional and market communications teams to tailor narratives for key audiences while maintaining global message consistency.
• Champion innovative communications approaches that reach audiences in meaningful and unexpected ways.

Requirements

• A strategic storyteller who can translate technical products, payment innovations and business strategies into compelling human-centered narratives.
• An experienced executive communications and thought leadership practitioner who has supported senior business leaders.
• Deeply curious about consumer behavior, innovation, technology and the future of commerce.
• Creative, audience-focused and willing to challenge conventional communications approaches.
• Skilled at developing integrated campaigns across earned, owned, social and experiential channels.
• Comfortable operating in a fast-paced, visible environment with multiple senior stakeholders.

Preferred

• A strategic storyteller who can translate technical products, payment innovations and business strategies into compelling human-centered narratives.
• An experienced executive communications and thought leadership practitioner who has supported senior business leaders.
• Deeply curious about consumer behavior, innovation, technology and the future of commerce.
• Creative, audience-focused and willing to challenge conventional communications approaches.
• Skilled at developing integrated campaigns across earned, owned, social and experiential channels.
• Comfortable operating in a fast-paced, visible environment with multiple senior stakeholders.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement