Responsibilities

• Develop and lead a comprehensive communications strategy aligned with business and brand objectives
• Own our brand voice, tone, and messaging and ensure it’s continuity and cohesion across all platforms and touchpoints
• Oversee content design and copywriting for all externally facing touchpoints
• Lead, mentor, and grow a team of writers and operators
• Collaborate cross-functionally with brand, product, marketing, operations, and leadership teams to ensure cohesive storytelling
• Establish content standards, guidelines, and governance to maintain quality and consistency
• Drive content strategy for key initiatives including product launches, campaigns, and thought leadership
• Review, approve, and coordinate the delivery of mass customer communications
• Use data and insights to optimize messaging and improve audience engagement
• Manage external agencies, freelancers, and vendors as needed

Requirements

• 10+ years of experience in communications, content strategy, copywriting, or related fields
• Proven experience leading content and communication design initiatives, particularly in brand, sales, marketing, and customer-facing collateral.
• Exceptional writing, editing, and storytelling skills across a range of formats and audiences
• Demonstrated experience managing and mentoring high-performing teams

Nice To Have

• Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual
• Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
• Computer Skills – Skilled with computers, learns new tools quickly.
• Ethics – Honest, accountable, maintains confidentiality.