Responsibilities

• Lead all internal and external communications across Good Shepherd Centres and Good Shepherd Non-Profit Homes
• Develop and implement integrated communications strategies to enhance organizational visibility and public perception
• Oversee media relations, media strategy, and issues management, including acting as spokesperson when appropriate
• Lead crisis communications planning and execution to mitigate reputational risk
• Advise the CEO and senior leadership on communications strategy and messaging
• Establish and maintain relationships with municipal, provincial, and federal government interest holders
• Collaborate in the development and implementation of advocacy strategies aligned with Good Shepherd's mission and broader health and human services priorities
• Monitor legislative and policy developments and provide strategic insights to leadership
• Support funding access through strategic government engagement and relationship-building
• Lead and mentor the communications team, including performance management and professional development

Preferred

• Bilingual (French/English)
• Familiarity with CARF accreditation standards
• Knowledge of homelessness, mental health, addiction, and social services sectors

Requirements

• Bachelor's degree in Communications, Public Relations, Political Science, Journalism, or a related field (Master's degree preferred)
• Minimum 8 years of progressive experience in communications, public relations, and/or government relations
• Minimum 5 years of leadership experience, including supervising and developing teams
• Demonstrated experience in government relations within Canada, with strong understanding of municipal, provincial, and federal systems
• Experience in the non-profit sector, preferably within healthcare or social services
• Proven ability to develop and execute strategic communications plans
• Strong writing, editing, and storytelling skills across diverse audiences
• Experience managing media relations and crisis communications
• Strong relationship-building skills with executives, government officials, media, and community partners
• Demonstrated leadership, coaching, and team development capabilities
• Strong project management and organizational skills with the ability to manage competing priorities
• Experience with grant writing and program evaluation reporting
• Proficiency in Microsoft Office Suite, Google Workspace, and digital communication tools
• Experience with social media strategy, content management systems, and digital platforms
• Valid Ontario driver's license and ability to travel across Hamilton, Niagara, and Toronto
• Flexibility to work occasional evenings and weekends as required
• Demonstrated commitment to anti-racism, anti-oppression, and cultural competence

Benefits

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE FAMILY ASSISTANCE PROGRAM (EAP)
• A POSITIVE and ENCOURAGING workplace culture
• Opportunities to make a meaningful impact and provide HOPE
• Extended health benefits