Director, Communications Intelligence & Digital Strategy

Responsibilities

• Establish Communications Intelligence as a strategic capability that continuously monitors, analyzes and improves how HARMAN is perceived across employees, customers, media, partners, investors and other key stakeholders.
• Develop executive-level insights by combining communications analytics, media intelligence, audience research, competitive intelligence and business context to guide communications strategy.
• Design audience segmentation frameworks that improve message relevance and stakeholder engagement across global audiences.
• Develop executive dashboards and intelligence reports that move beyond traditional communications metrics to measure narrative effectiveness and business impact.
• Monitor reputation trends, stakeholder sentiment and emerging issues, providing actionable recommendations that shape future communications strategies.
• Lead the responsible adoption of AI across Corporate Communications by developing scalable workflows, governance frameworks and best practices that improve quality, productivity and consistency.
• Develop HARMAN's communications strategy for Generative Engine Optimization (GEO), AI-powered discoverability and digital authority.
• Partner with Digital, IT and Marketing to improve how HARMAN's content is structured, surfaced and represented across search engines and emerging AI platforms.
• Evaluate emerging communications technologies and identify opportunities to strengthen organizational capabilities.
• Develop prompt libraries, knowledge management practices and AI-enabled workflows that enable communicators to work more efficiently while maintaining editorial quality.

Requirements

• 12+ years of experience in corporate communications, communications strategy, digital communications, analytics, or related fields, including leadership experience in a global organization.
• Demonstrated ability to translate communications data and audience insights into strategic business recommendations.
• Deep understanding of digital communications, content strategy, analytics, and emerging AI-powered information ecosystems.
• Experience applying AI technologies to communications workflows, research, analytics, and productivity.
• Strong understanding of digital discoverability, search optimization, and evolving generative AI platforms.
• Exceptional writing, editing, and storytelling skills, with experience developing executive messaging and enterprise communications strategies.
• Experience building measurement frameworks that connect communications activities to business outcomes.
• Strong executive presence and experience advising senior leaders.
• Excellent collaboration and stakeholder management skills, with the ability to influence across a complex, matrixed organization
• Passion for innovation, continuous learning, and organizational transformation.

Preferred

• Experience developing Generative Engine Optimization (GEO) or AI-ready content strategies.
• Experience with enterprise analytics, media intelligence, and social listening platforms.
• Familiarity with structured content, knowledge management, and digital taxonomy.
• Hands-on experience with Microsoft Copilot, ChatGPT Enterprise, Gemini, Claude, or similar enterprise AI platforms.
• Experience supporting technology, software, automotive, or consumer electronics organizations.
• Experience building new organizational capabilities or leading communications transformation initiatives.

Benefits

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on HARMAN and Samsung products (including JBL, Harman Kardon, AKG, and others).
• Learning and development opportunities through our award-winning HARMAN University programs.
• Wellness benefits designed to support your overall well-being.
• Tuition reimbursement support.
• Access to the HARMAN campus fitness center and cafeteria, where available.
• An inclusive and diverse work environment that supports both your professional and personal development.
• Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave.
• Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.