Director, Communications Intelligence & Digital Strategy

Responsibilities

• Establish Communications Intelligence as a strategic capability that continuously monitors, analyzes and improves how HARMAN is perceived across employees, customers, media, partners, investors and other key stakeholders.
• Develop executive-level insights by combining communications analytics, media intelligence, audience research, competitive intelligence and business context to guide communications strategy.
• Design audience segmentation frameworks that improve message relevance and stakeholder engagement across global audiences.
• Develop executive dashboards and intelligence reports that move beyond traditional communications metrics to measure narrative effectiveness and business impact.
• Monitor reputation trends, stakeholder sentiment and emerging issues, providing actionable recommendations that shape future communications strategies.
• Lead the responsible adoption of AI across Corporate Communications by developing scalable workflows, governance frameworks and best practices that improve quality, productivity and consistency.
• Develop HARMAN's communications strategy for Generative Engine Optimization (GEO), AI-powered discoverability and digital authority.
• Partner with Digital, IT and Marketing to improve how HARMAN's content is structured, surfaced and represented across search engines and emerging AI platforms.
• Evaluate emerging communications technologies and identify opportunities to strengthen organizational capabilities.
• Develop prompt libraries, knowledge management practices and AI-enabled workflows that enable communicators to work more efficiently while maintaining editorial quality.

Requirements

• 12+ years of experience in corporate communications, communications strategy, digital communications, analytics, or related fields, including leadership experience in a global organization.
• Demonstrated ability to translate communications data and audience insights into strategic business recommendations.
• Deep understanding of digital communications, content strategy, analytics, and emerging AI-powered information ecosystems.
• Experience applying AI technologies to communications workflows, research, analytics, and productivity.
• Strong understanding of digital discoverability, search optimization, and evolving generative AI platforms.
• Exceptional writing, editing, and storytelling skills, with experience developing executive messaging and enterprise communications strategies.
• Experience building measurement frameworks that connect communications activities to business outcomes.
• Strong executive presence and experience advising senior leaders.
• Excellent collaboration and stakeholder management skills, with the ability to influence across a complex, matrixed organization
• Passion for innovation, continuous learning, and organizational transformation.

Preferred

• Experience developing Generative Engine Optimization (GEO) or AI-ready content strategies.
• Experience with enterprise analytics, media intelligence, and social listening platforms.
• Familiarity with structured content, knowledge management, and digital taxonomy.
• Hands-on experience with Microsoft Copilot, ChatGPT Enterprise, Gemini, Claude, or similar enterprise AI platforms.
• Experience supporting technology, software, automotive, or consumer electronics organizations.
• Experience building new organizational capabilities or leading communications transformation initiatives.

Benefits

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on HARMAN and Samsung products (including JBL, Harman Kardon, AKG, and others).
• Learning and development opportunities through our award-winning HARMAN University programs.
• Wellness benefits designed to support your overall well-being.
• Tuition reimbursement support.
• Access to the HARMAN campus fitness center and cafeteria, where available.
• An inclusive and diverse work environment that supports both your professional and personal development.