Responsibilities

• Ensure work is consistent with the mission, vision, values, Catholic identity, brand standards and approved messaging of Catholic Charities, Diocese of Cleveland.
• Partner with program leaders and subject-matter experts to gather information, verify facts and align content with organizational priorities.
• Serve as the primary liaison with the Catholic Community Foundation to support the storytelling for the annual appeal, specific donor requests, and other fundraising support.
• Maintain strong editorial standards for accuracy, clarity, voice, accessibility, grammar, style, privacy and informed consent.
• Manage multiple assignments, approval paths and deadlines; maintain organized files, version control and status reporting.
• Attend programs, events and community activities throughout the service area to report stories and support media opportunities.
• Activate and consistently apply the organization’s message platform across media outreach, story pitches, press materials, talking points and executive communications.
• Coordinate day-to-day work with the external public relations agency, including briefs, approvals, information gathering, timelines, media lists, pitching priorities and follow-up.
• Serve as a primary media contact: receive and triage inquiries, research responses, coordinate interviews, prepare spokespeople and ensure timely, accurate follow-through.
• Identify newsworthy opportunities and proactively pitch stories, experts, data, events and community impact to local, regional, faith-based and trade media.

Requirements

• Bachelor’s degree in journalism, communications, public relations, English or a related field, or an equivalent combination of education and relevant experience.
• Minimum three years of professional experience in media relations, journalism, editorial content, public relations or organizational communications; nonprofit, human services or mission-driven experience preferred.
• Demonstrated portfolio of media materials and multi-channel editorial content, with evidence of strong interviewing, writing, editing and storytelling skills.
• Experience responding to reporters, developing pitches, preparing spokespeople and managing communications through review and approval.
• Experience developing editorial calendars, managing content workflows or maintaining a story bank, content library or digital asset system.
• Ability to translate complex programs, impact data and sensitive topics into clear, credible and audience-centered communications.
• Excellent judgment, discretion and attention to detail, including fact-checking, privacy, consent, brand consistency and trauma-informed storytelling.
• Ability to collaborate with diverse internal and external stakeholders, manage competing priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft 365 and content management or project management tools; familiarity with media monitoring, CRM, digital asset management, Adobe Acrobat, InDesign or Photoshop is a plus.
• Willingness to work occasional evenings and travel throughout the service area; valid Ohio Driver’s License and reliable transportation required.