Responsibilities

• Lead and mentor a team of commerce specialists, fostering a culture of collaboration, innovation, and continuous improvement in a commerce-focused environment.
• Set clear goals and performance expectations for the team, ensuring alignment with organizational objectives and measuring success through team performance metrics.
• Provide ongoing feedback, coaching, and professional development opportunities to team members, supporting their growth and career advancement in the commerce sector.
• Own and manage key client relationships, serving as the primary point of contact and ensuring alignment with client objectives and commerce business goals.
• Develop and maintain strong client partnerships, striving for high client satisfaction and retention scores, while navigating the complexities of commerce platforms.
• Lead strategic client meetings and presentations, tailoring communication to diverse audiences, including executive-level stakeholders, with a focus on commerce-specific challenges and opportunities.
• Integrate the company’s product and technology suite into commerce strategies, focusing on scalability, growth, and efficiency, and measuring success through key client metrics.
• Stay informed of industry trends and advancements, particularly in commerce platforms and technologies, integrating new insights into strategic planning and execution.
• Collaborate with cross-functional teams to ensure cohesive execution of strategies and alignment with broader company initiatives, adapting to the unique demands of commerce marketing.
• Oversee the analysis of complex commerce data to extract actionable insights, providing strategic recommendations for optimization and ensuring alignment with clients’ KPIs.

Requirements

• Professional & Technical Qualifications: 10+ years of experience in commerce or e-commerce roles with a proven track record of executing successful growth strategies.

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100%
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources