Director of Client Services, School Marketing at Vertex Education | Chandler, AZ

Vertex Education

Director of Client Services, School Marketing

Chandler, AZ (On-site)

Salary Not AvailableSenior Level10+ years expFull time

Posted 1 month ago

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Job Summary

Own the client sponsorship and relationship engine for school partnerships, balancing executive-facing care with enrollment outcomes, while leading service innovation and delivery at scale in a high-stakes education market.

Client & Relationship Ownership: act as senior sponsor, escalation point, and trusted advisor for schools, driving enrollment outcomes and long-term loyalty.
Service Innovation & Delivery: design new marketing services, pilot AI-enabled tools, and optimize delivery workflows to scale with demand.
Team Leadership & Financial Stewardship: lead the delivery team, enforce playbooks, manage the P&L and budget tradeoffs to protect strategic relationships.

Job Description

Responsibilities

1. Client Sponsorship & Relationship Management: - Serve as the primary sponsor, senior relationship owner, and escalation point for school clients, ensuring school leaders experience proactive communication, executive-level care, and strong partnership through changing enrollment conditions. - Build and maintain deep relationships with school leadership teams through strategic partnership reviews, high-touch onboarding, recurring check-ins, and ongoing alignment around enrollment goals, campaign performance, client satisfaction, and emerging needs. - Personally lead high-stakes client communications and escalations, including urgent enrollment challenges, campaign performance concerns, service delivery issues, and sensitive school-facing situations that require executive attention. - Monitor client satisfaction, renewal risk, and loyalty across the portfolio, using direct client feedback, performance data, and relationship health indicators.

Vertex Education

At Vertex Education, we're transforming how schools operate, allowing educators to focus on their mission to inspire and educate students. Vertex Education is your trusted partner, delivering customized services to help your campus thrive.How we support you:•Finance & Accounting•Enrollment Marketing•Food Services (NSLP)•Talent Acquisition•Human Resources•IT Support•And moreLet us handle the details—so you can focus on student success.Contact us today to get started.What Sets Us Apart:We've built a team of experts where innovation meets experience, technology meets human touch, and challenges meet solutions. Our team of 400+ dedicated professionals supports 400+ schools across 14 states, positively impacting over 250,000 students' educational journeys.For Career Seekers:Imagine working at the intersection of education and innovation, where your expertise directly shapes the future of learning. At Vertex, you'll join a dynamic team that values creative thinking, embraces growth, and celebrates success. For School Partners:Education is evolving, and so are we. Our data-driven solutions have consistently delivered record-breaking results from enrollment marketing to special education support. But what truly sets us apart is our commitment to understanding each school's unique vision and crafting solutions that turn those aspirations into reality.Learn more at vertexeducation.com

Founded in 2007

Chandler, Arizona, USA

1.5K employees (24 in marketing)

vertexeducation.com