Director, Client Services & Operations - Authentic Live

What You'll Do

The Director, Client Services & Operations will lead the Client Services function for Authentic Live, overseeing the day-to-day management of client relationships, account strategy, and cross-functional event delivery across a growing portfolio of premium live experiences around the world's biggest sports, entertainment, and cultural moments.

Reporting to the VP, Operations, this role serves as a key leader within the team, responsible for ensuring every client engagement is executed with excellence - from initial planning through onsite execution and post-event reconciliation. This individual will directly manage and develop the Senior Account Manager while building a best-in-class Client Services function that delivers exceptional partnership experiences and drives operational excellence across the business.

The ideal candidate is a strategic relationship builder and collaborative leader who combines exceptional client management skills with a deep understanding of live event execution. They thrive in fast-paced environments, enjoy developing high-performing teams, and are passionate about creating world-class experiences while building long-term partnerships.

What You'll Be Working On

Client & Partner Leadership

• Serve as the senior day-to-day contact for key clients, strategic partners, sponsors, rights holders, agencies, venues, and executive stakeholders.
• Build long-term relationships through proactive communication, trusted counsel, and exceptional client service.
• Lead client meetings, executive presentations, status calls, and project updates while managing expectations throughout the event lifecycle.
• Own client satisfaction across the portfolio by ensuring commitments are delivered accurately, on time, and at the highest standard.
• Identify opportunities to deepen partnerships, improve processes, and drive long-term client growth.

Account Management Leadership

• Lead, mentor, and develop the Account Management team, including direct management of the Senior Account Manager.
• Create scalable processes, templates, and best practices that elevate consistency across all client accounts.
• Oversee staffing, workload planning, and resource allocation across multiple projects.
• Serve as the escalation point for client concerns, ensuring issues are resolved quickly and professionally.

Project & Event Delivery

• Oversee project delivery across multiple simultaneous events from initial planning through post-event reconciliation.
• Develop and manage master workback schedules, project plans, critical paths, and cross-functional trackers.
• Partner closely with Production to translate creative vision into executable operational plans.
• Coordinate cross-functional teams across Production, Creative, Hospitality, Finance, Legal, Marketing, Ticketing, and Partnerships.
• Identify project risks early, remove roadblocks, and ensure teams remain aligned on priorities, deadlines, and deliverables.

Who You Are

• 8 - 10 years of experience in experiential marketing, live events, sports, entertainment, hospitality, or agency account leadership.
• Proven success managing enterprise clients, executive stakeholders, and strategic partnerships.
• Experience leading high-performing teams while fostering collaboration, accountability, and professional growth.
• Strong understanding of live event production, project management, and operational execution.
• Exceptional communication, presentation, organizational, and relationship-building skills.
• A proactive, solutions-oriented leader who remains composed under pressure and anticipates challenges before they arise.
• Willingness to travel domestically and internationally and work evenings/weekends as required for live events (up to 30% travel).

Primary Location Salary Range: $110,000 - $140,000