Responsibilities

• Serves as a liaison among the City Manager’s Office, City departments, elected officials, and community stakeholders; coordinates Commission-related communications, requests, and follow-up.
• Assists with agenda preparation and reviews supporting materials for clarity, accuracy, consistency, completeness, and readiness for public distribution.
• Tracks Commission priorities, decisions, referrals, and assignments; coordinates responses and status updates with responsible departments.
• Develops information standards and orientation materials for elected officials and facilitates communication with City administration within established policies and organizational boundaries.
• Directs the City’s Ambassadors program and related civic education initiatives, including curriculum, speakers, scheduling, participant communications, program materials, graduation, and alumni engagement.
• Explains City operations, finances, infrastructure, services, and decision-making through presentations, tours, demonstrations, and other educational activities.
• Develops outreach programs, forums, workshops, surveys, and public input opportunities that encourage participation and inform City initiatives.
• Builds partnerships with residents, businesses, neighborhood associations, nonprofit organizations, schools, and community groups, including populations that may not traditionally participate.
• Collects and summarizes community feedback, evaluates participation and program effectiveness, and recommends improvements.
• Develops and implements communication plans supporting City priorities, programs, services, and significant projects.

Requirements

• Knowledge of public administration, municipal operations, civic engagement, public communications, community relations, and intergovernmental practices.
• Knowledge of municipal organizational structures, legislative processes, public meetings, and the roles of elected officials and administrative staff.
• Knowledge of Florida’s Government-in-the-Sunshine Law, public records requirements, and applicable communication and engagement requirements.
• Knowledge of communication planning, digital platforms, public information practices, instructional methods, and adult learning principles.
• Exceptional written, verbal, presentation, editing, and interpersonal skills.
• Ability to explain complex or sensitive information clearly to diverse audiences and prepare accurate reports, correspondence, presentations, and educational materials.
• Ability to coordinate cross-departmental initiatives; establish and monitor deadlines; obtain cooperation across organizational lines
• Ability to exercise discretion, confidentiality, diplomacy, political awareness, and sound judgment when handling sensitive or controversial matters.
• Ability to build effective relationships with elected officials, employees, residents, businesses, community organizations, and governmental partners.
• Ability to plan and evaluate programs, manage competing priorities and deadlines, coordinate departmental contributions, and maintain accurate records.

Preferred

• Experience involving executive-level communications, elected officials, governmental boards, community organizations, or significant public-facing responsibilities is preferred.