Director, Business Process Ownership - Member Communications

Responsibilities

• Leads the development and operation of the Member Communications Air Traffic Control capability, coordinating processes, technology, business rules, priorities, and enterprise partnerships.
• Responsible for leading a team focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions, and developing and monitoring key process performance indicators.
• Aligns with enterprise partners to define and prioritize the backlog, develop business cases, compete for funding, and ensure execution against business deliverables.
• Defines, develops, and evaluates performance metrics and uses reporting, data, and analytics to measure process and project performance and inform key stakeholders.
• Ensures risk mitigation is a top priority by identifying and resolving risk opportunities and influencing business processes and controls.
• Uses project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall to collaborate with stakeholders and improve or design controlled processes.
• Identifies business process risks and ensures appropriate controls are captured, documented, sustained, and mitigated.
• Builds and oversees a team through recruiting, development, retention, coaching, performance management, and other managerial activities.
• Stays current with emerging technologies and leads continuous process improvement efforts.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• 3 years of direct team lead, supervisory, or management experience.
• Experience leading and/or participating in programs/projects and business process owner/consultant efforts in a dynamic environment.
• Extensive experience applying process management methodologies, standards, and policies within a regulated environment.
• Knowledge of operational risk management practices.
• Demonstrated organizational agility and ability to develop partnerships across a complex business landscape while utilizing Lean and continuous improvement methodologies.
• Experience developing and assessing performance metrics to ensure efficient and effective processes.
• Strong understanding of technology capabilities and how they enable and integrate with end-to-end business processes.

Preferred

• Experience designing and operationalizing a key business process from the ground up.
• Experience launching and modernizing technology platforms.
• Experience with financial business case planning, including defining benefits and deliverables.