Responsibilities

• plan and manage the nightlight venues and related F&B operations to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Directs and assists in the development of competitive promotional plans in order to increase business levels and sales.
• Monitors beverage inventory levels and costs. Places orders for beverage & other supplies within cost control procedures
• Maintains relationships with vendors and suppliers
• Manages beverage programming throughout all nightlife venues
• Demonstrates diplomacy by keeping all the key stake holders, including bartenders, service staff, marketing, talen, A/V, security, and nightlife operations organized and in sync.
• Monitors month-end reports and provides verbal and written feedback to Executive Committee and ownership.
• Works closely with hotel F&B Director.
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
• Immediately and respectfully resolves guest requests/concerns

Requirements

• Minimum of five (5) years of restaurant /bar management experience, experience running shifts without supervision
• Solid understanding of the nightlife business and Nashville music scene.
• Must be able to work late nights and weekends. Able to work flexible schedule
• Must be able to sustain composure, remain calm and possess a positive attitude.
• Must be energetic, outgoing and have unimpeachable character
• Must be service oriented with excellent customer service skills with obsession to detail.
• Must be a team player with the ability to lead and motivate staff. With a Lead from the front mind set
• Must be able to multi-task in a fast-paced work environment.
• Must possess excellent interpersonal and organizational skills.
• Must have the ability to input data and access information on the computer.

Preferred

• Demonstrated experience in the process of creating and implementing new concepts in a hotel or hospitality establishment