Now Hiring: Senior Manager, Account Management (Remote) (U.S. Based)

Abogados Now is hiring a Director of Account Management to lead and scale the team that supports our law firm partner network. This is a 100% remote, long-term leadership opportunity for an experienced people manager with a proven track record of building high-performing account management or customer success teams.

Key Responsibilities:

• Lead, coach, and develop a team of Account Managers responsible for our law firm partner portfolio
• Own team-level targets for retention, net revenue retention (NRR), renewals, and expansion
• Hire, onboard, and ramp new Account Managers as the team scales
• Set the strategy and playbook for how the team manages accounts, runs business reviews, and drives ROI conversations with partners
• Conduct regular 1:1s, performance reviews, and career development planning for direct reports
• Partner with Sales leadership on account segmentation, territory design, and expansion strategy
• Serve as the executive escalation point for high-stakes partner issues
• Represent the voice of the client to Marketing, and Operations leadership to shape the roadmap
• Build dashboards and reporting to track team performance, account health, and forecast accuracy
• Report team performance and strategic priorities to senior leadership

Qualifications:

• 7+ years of experience in account management or customer success, with at least 3 years directly managing a team
• Demonstrated success hiring, coaching, and retaining AM or CS talent
• Track record of hitting or exceeding team-level retention and expansion targets
• Prior experience in the legal industry is required
• Strong executive presence and ability to lead cross-functional initiatives
• Proven ability to operate independently and lead a distributed, fully remote team

Compensation:

• $95k to $125k OTE.

Schedule & Availability:

• Full-time, Monday–Friday
• U.S. business hours required
• 100% remote — work from anywhere in the U.S.