Responsibilities

• Content Syndication and Catalog Management
• Monitor content readiness, syndication status, catalog issues, and retailer-specific requirements using shared trackers and documentation.
• Coordinate approved content and digital assets for publication to retailer product detail pages.
• Troubleshoot basic syndication or catalog issues and escalate complex issues to the Senior eComm Manager, platform partners, or retailer support teams as needed.
• Monitor compliance report score cards to make sure all approved content stays live.
• Retailer Requirements and Ticket Management
• Submit, track, and follow up on retailer, platform, or vendor tickets related to content, catalog, syndication, and digital shelf issues.
• Ratings and Reviews Management
• Monitor ratings and reviews across priority omnichannel retailers and identify recurring themes, content gaps, or potential product page issues.
• Support review tracking, reporting, and escalation of notable trends or concerns to the appropriate internal teams.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, eCommerce, Digital Media, or a related field preferred.
• 1–2 years of experience in eCommerce, digital content, catalog management, marketing, sales support, or a related CPG/retail environment preferred.
• Prior experience using Syndigo for content syndication, catalog management, product setup, item maintenance, or retailer content submissions.
• Experience with Amazon Vendor Central and/or Walmart Item 360 strongly preferred; experience with additional retailer portals such as Target, CVS, Walgreens, Kroger, Dollar General, or Costco a plus, or willingness to learn.
• Experience with or willingness to learn content syndication and digital shelf platform Salsify.
• Basic understanding of digital shelf content, product detail pages, product copy, digital assets, enhanced content, and ratings and reviews preferred.
• Strong attention to detail and comfort working with product data, spreadsheets, content trackers, retailer requirements, issue-management workflows, and edits to creative assets.
• Strong communication, organization, follow-up, and task-management skills, with the ability to support assigned projects from intake through completion.
• Ability to collaborate effectively with internal teams, agency partners, retailer support teams, and platform vendors.
• Travel: 5% ability to travel via car, plane, rail.

Preferred

• Experience with additional retailer portals such as Target, CVS, Walgreens, Kroger, Dollar General, or Costco a plus, or willingness to learn.
• Proactive, curious, and willing to learn new systems, processes, retailer requirements, and digital shelf best practices.