Responsibilities

• Design, build, and manage surveys in Qualtrics, including logic, distribution, and reporting.
• Analyze and synthesize survey and user research findings into actionable UX and content recommendations.
• Pull and format standard reports and dashboards from Qualtrics data.
• Partner with digital team members to translate research insights into site or product improvements.
• Support other research or feedback tools as needed, such as analytics platforms and usability testing tools.
• Draft high-quality correspondence, reports, and other materials for internal teams and clients.
• Communicate directly with clients and external partners to implement strategies and tactics.
• Draft project plans and track project activities, timelines, and quality reviews.
• Provide client service support through regular monitoring and reporting, timeline management, quality control, and client touchpoints.
• Collaborate with teammates to proactively address challenges and solve problems.

Requirements

• Bachelor's degree in communications, public health, or a related field.
• 1–3 years of experience in digital role(s).
• 1+ years of hands-on experience configuring and administering Qualtrics.
• Familiarity with UX or accessibility concepts.
• Strong written and verbal communication skills.
• Excellent interpersonal and multidisciplinary project skills.
• Ability to work collaboratively on a team and with key stakeholders and clients.
• An action-oriented, organized, proactive, and adaptable approach.
• Proven ability to meet deadlines and manage multiple projects simultaneously.
• Demonstrated attention to detail and commitment to customer service.

Preferred

• Government contracting experience is a plus

Benefits

• Competitive Medical, Dental and Optical plans
• Generous Paid Time Off, 8 Company observed holidays plus 3 floating holidays
• Tuition Assistance
• 401K Plan (3% employer contribution plus opportunity for gainsharing)
• Life, AD&D & Disability coverage
• A flexible work environment and more!