Creative Ops Lead
NEW ERA Digital LLC
Wayne, NJ (Remote)
In-houseFull-timeMid level
2 months ago
Digital Ops Lead
Calabasas, CA (Hybrid)
$85K/yr – $95K/yrFull time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
JOB TITLE: Digital Ops Lead
SALARY RANGE: $85,000 to $95,000
REPORTS TO: Ecommerce Manager
JOB TITLE: Full-Time, Exempt
Job Location: This is a hybrid role, with a minimum expectation of up to 2 days per week in office to facilitate cross-functional collaboration and partnership.
About this role: We’re looking for a Digital Ops Lead who’s both detail-oriented and solutions-driven — someone who cares deeply about the ecommerce experience while keeping broader business goals in mind. In this role, you’ll manage the day-to-day maintenance and optimization of our online store, ensuring data accuracy, site performance, and brand consistency, while contributing across merchandising, promotions, QA, and overall site experience. If you're a self-starter who takes ownership, communicates well, and doesn't mind rolling up your sleeves wherever the team needs you, you'll thrive here.
Please note, as part of a dynamic team, this role may include additional responsibilities beyond those listed below, based on business needs and team priorities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Product Management & Launch Coordination
- Own end-to-end product setup in Shopify, creating and updating PDPs to ensure information (descriptions, details, imagery, tags, metafields, metadata) is accurate, on-brand, and search optimized
- Monitor data integrity across ERP/CMS applications, including titles, pricing, variant configurations, and back-order timelines
- Coordinate and manage product launches and assortment extensions to ensure content needs are effectually identified, requested, and delivered
- Perform regular and comprehensive pre- and post-launch QA across all site content to ensure accuracy, consistency, and a seamless UI/UX
Site Merchandising & Reporting
- Monitor weekly and monthly analytics, including sales performance, traffic trends, and customer behavior
- Deliver data-driven insights and recommendations to improve optimization and inform site merchandising strategy, leveraging site performance KPIs (conversion rate, revenue, funnel analysis, A/B testing)
- Create, curate, merchandise and manage collection landing pages regularly to align with launches, promotions, merchandising priorities, and other key initiatives
- Assist with site navigation, owning product categorization, filters, and tagging logic to provide an intuitive and cohesive UI/UX
- Implement and optimize cross-sell and upsell strategies to drive engagement, conversion, and product discovery
Site Operations & Promotions
- Maintain and update static informational support pages, including About, Visit Us, Events, FAQs, etc.
- Conduct regular site audits to ensure optimal functionality, troubleshooting front-end issues at all levels to identify and resolve any bugs, errors, inconsistencies, and potential friction points
- Manage native and third-party integrations, ensuring applications are up-to-date and operating optimally
- Assist in executing and scheduling promotions, including creation and management of discount codes, banners, pop-ups, and T&Cs, as well as implementation of product inclusion/exclusion rules
Cross-Functional Collaboration
- Partner with merchandising, marketing, and creative teams to ensure alignment across site content with key launches, campaigns, promotions, and other business objectives
- Liaise with technology and development teams to support enhancements, log issues, and manage resolution requests
WHAT YOU BRING:
- 3-5+ years experience in ecommerce, digital merchandising, or a related field
- Must be proficient in Shopify and Google Analytics
- Extremely detail oriented, organized, and highly analytical
- Self-starter with excellent writing skills
- Knowledge of Microsoft Office Suite, particularly Excel
- Basic knowledge of HTML, CSS & Javascript
- Basic knowledge of Netsuite a plus but not required
- Photoshop experience a plus
- Articulate and collaborative, able to multi-task and manage competing priorities
- Proactive and adaptable, with a high standard for quality and consistency
- Must have a strategic mindset and be an excellent problem solver
- Positive attitude and willingness to take on new responsibilities as needed
- Experience within home decor, fashion, beauty, or lifestyle brands preferred
Amber Interiors Inc
Established in 2004 by Eng. Fatima Al Attar, Amber Interiors had always remained keenly attuned to the pulse of changing industry trends governed by today’s sophisticated world. This enabled Amber to enjoy year on year growth to become recognized as one of the most sought after contracting company in the UAE. With a simple philosophy of pleasing design coupled with secure technical detailing, Amber enjoys producing Interiors ranging from small scale retail extensions to Palatial Residences and 5 star Hospitality projects. Abreast of the latest technology and trends in Interior Design, Amber’s ability to interpret design concepts to produce unique & dramatic interiors, is well renowned throughout. Positioning and precisely incorporating requirements be it that of the client or of the designer, gives Amber an unparalleled hand above the rest. Experience, hard work and excellent client communication have made, and continue to make Amber Interiors one of the most trusted names in the interior contracting business.
