Digital Operations & Marketing Coordinator

Responsibilities

• Account Management
• * Serve as the day-to-day contact for a portfolio of Evolv clients.
• * Facilitate the technical elements of client onboarding.
• * Manage the client ticketing system, ensuring queries are routed, resolved and communicated promptly.
• AI Improvement Cycle
• * Work with AI prompt engineers to test changes, review outputs and suggest improvements within the Evolv Platform.
• * Monitor work volumes through Evolv’s AI rendering system, highlighting any capacity issues and making recommendations for resource and work patterns.
• * Attend weekly improvement reviews with data-driven insights and recommendations to improve the Evolv AI Rendering system.
• Process Improvement
• * Map real-world workflows from data ingestion to live client imagery and work with the relevant TWC technical resource to find opportunities for process efficiencies and automation.

Requirements

• Strong proficiency with modern IT systems, digital tools and workflow platforms.
• Genuine curiosity about AI and its real-world commercial applications.
• Highly organised, with the ability to manage multiple workflows and deadlines.
• Excellent written, digital and verbal communication skills.
• Confident in creating social media content.
• Experience in client services, sales support or coordination roles.
• Comfortable presenting to senior internal and external stakeholders.
• Able to interpret data trends and turn them into practical actions.
• Naturally asks “why do we do it this way?” — and enjoys improving the answer.
• Adaptable and comfortable in a fast-changing environment.

Preferred

• Hands-on experience with AI tools such as ChatGPT, Claude or image generators.
• Experience in project management or client services.
• Experience mapping or improving business processes.

Benefits

• Salary of £30,000 + bonus
• Holiday allowance plus bank holidays
• Workplace pension
• Room to grow as Evolv scales worldwide