Responsibilities

• Resource planning and team coordination to ensure optimal utilisation
• Managing and improving team processes, workflows, and digital tools
• Supporting talent acquisition, onboarding, and new starter inductions
• Driving a positive, productive working environment across the team
• Partnering with department leads to continuously refining operational efficiency
• End-to-end project management and delivery, ensuring work is on time, on budget, and to a high standard
• Collaborating closely with Account Management, Planning, and Data teams
• Managing project finances, including estimates, forecasting, utilisation, and reconciliations
• Working with Heads of Departments to define, evolve, and embed best practice processes
• Building strong relationships with internal teams and clients to deliver impactful work

Requirements

• Proven experience managing CRM, loyalty, and data-led projects in an agency or similar environment
• Strong operational mindset with experience improving team processes and workflows
• Confident in managing budgets, forecasting, and financial tracking
• Comfortable working across multiple projects and priorities in a fast-paced environment
• Experienced in using a variety of project management methodologies and frameworks
• Proactive in driving best practices, mentoring others, and contributing to team development