Digital Media Assistant/Customer Service Associate
Kannapolis, NC (On-site)
Posted 4 hrs ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own the customer experience and digital engagement workstreams, including content management, multi-channel support, and collaboration with sales and marketing to drive service excellence.
- Manage digital content across platforms and ensure consistency
- Respond to inquiries via phone, email, or social channels
- Support sales through digital channels and direct communication
Job Description
Responsibilities
- Weekends are Required
- Manage and update digital media content across various platforms to ensure consistency and engagement
- Respond promptly and professionally to customer inquiries via phone, email, or social media channels
- Provide excellent customer service by addressing client needs, resolving issues, and maintaining positive relationships
- Support sales efforts by promoting products or services through digital channels and direct communication
- Maintain accurate records of interactions and transactions using Microsoft Office tools and other software applications
- Demonstrate strong phone etiquette and communication skills during all customer interactions
- Collaborate with team members to improve service delivery and digital marketing strategies
Requirements
- Prior experience in call center environments or customer support roles is preferred
- Strong computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint) and data entry applications
- Excellent communication skills, both written and verbal, with an emphasis on professional phone etiquette
- Ability to handle cash transactions accurately when necessary
- Demonstrated analysis skills for assessing customer needs and campaign performance
- Experience with outbound calling campaigns or client outreach is advantageous
- Strong typing skills for efficient data entry and documentation purposes
- Ability to work independently as well as part of a team in a fast-paced environment
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
RUG & HOME
Rug & Home was founded in 1995 with a very simple mission. To be the Ultimate Destination for Rugs and Home Furnishings by delivering products with value, passionate service, and a delightful shopping experience. We are proud to say that our mission has never wavered. Our mission embodies four key themes:Home décor with a conscience. We have an absolute commitment to giving back to the communities and artisans that have supported us so much as we have grown. Through our Rug & Home Foundation, we have given millions of dollars, as well as countless volunteer hours, to aid thousands of individuals and non-profit organizations in the past 25 years. Read more about our past and current initiatives at Rug & Home Cares.Products with a story. We have an ever-changing mix of unique products from leading artisans from around the world. The Rug & Home buying team travels the globe to personally select and inspect every piece individually before adding it to our inventory. We have direct, personal relationships with our vendors, both foreign and domestic. This means that you can expect better deals and service both on brand-name items and on our exclusive products. It enables us to offer you new products and the latest home fashions before other retailers can. And it means that when you buy from Rug & Home, you can rest assured that each of our eclectic, curated pieces has been chosen with care, expertise and love.Affordability. We have always had a strong focus on bringing the best possible prices to our customers. We believe that home décor should be accessible. In many cases, we ship products directly from the artisans who make them. Since there is no middleman, we can afford to offer highly attractive prices. We also buy many products in scale, and are able to negotiate the lowest prices as a result. Make the process simple. At Rug & Home, our staff of Design Consultants will help you do anything from selecting a rug to designing an entire home.
.jpg)
