Digital Marketing Specialist (3+ years experience with CRM and Lifecycle Marketing)
Gallatin, TN (On-site)
Posted 1 day ago
Job Summary
Own end-to-end CRM and lifecycle marketing across multiple brands, building campaigns, optimizing journeys, and reporting performance; collaborate with creative, web, and performance teams.
- Lead email and SMS automations that drive engagement and revenue
- Analyze campaigns to improve retention and customer lifetime value
Job Description
Responsibilities
- CRM, Email & SMS Lifecycle Marketing
- Independently plan, build, write, and deploy email and SMS marketing campaigns across multiple brands.
- Develop and optimize automated customer journeys, including welcome sequences, abandoned cart recovery, post-purchase engagement, and win-back campaigns.
- Manage customer segmentation, subscriber lists, and database hygiene.
- Conduct A/B testing to improve engagement, conversions, and customer retention.
- Coordinate lifecycle campaigns with website promotions, product launches, and seasonal marketing initiatives.
- Customer Engagement & Brand Reputation
- Monitor and respond to customer reviews and feedback across Google Business Profile, BBB, Trustpilot, and other review platforms.
- Engage with relevant industry forums and online discussions to identify customer concerns and support positive customer experiences.
- Maintain consistent brand messaging and help strengthen customer trust.
Requirements
- Minimum of 3 years of professional digital marketing experience, including direct experience with CRM and customer lifecycle marketing.
- Hands-on experience developing, executing, and optimizing email marketing campaigns.
- Experience building or managing marketing automation workflows and customer segmentation.
- Strong copywriting skills with the ability to communicate across multiple brand voices.
- Experience with marketing analytics, A/B testing, and performance reporting.
- Ability to independently manage campaigns from planning through execution.
- Strong organizational skills and the ability to manage multiple priorities.
- Ability to work on-site in Gallatin, Tennessee, Monday through Friday, 7:00 AM–4:00 PM.
Preferred
- Experience in B2B marketing, manufacturing, or multi-brand eCommerce.
- Familiarity with GA4 and email marketing or CRM platforms.
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field. Equivalent relevant professional experience may be considered.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Salaries
Posted range
$60K/yr – $84K/yr
Taken straight from the job posting.
Marketing Team
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Digital Marketing Specialist (3+ years experience with CRM and Lifecycle Marketing)
CDF Distributors · Gallatin, TN · On-site