Responsibilities

• Partner with functional managers and strategy owners to align delivery objectives, release goals, scope, and dependencies.
• Own end-to-end delivery of digital owned-channel releases and deployments (plan, execute, validate, and follow up).
• Lead project/campaign execution, monitoring, and control using Agile principles.
• Manage planned/unplanned change, risks, issues, and dependencies to improve predictability and speed to delivery.
• Coordinate internal and external stakeholders to maintain transparency, manage expectations, and address needs.
• Adapt to shifting senior-leadership priorities while minimizing disruption and maintaining productivity.
• Lead change management for releases and process improvements (adoption, communications, readiness, and training/enablement).
• Build deep process and SME knowledge to remove impediments and support timely risk/issue resolution.
• Produce clear status reporting and metrics; use insights to drive action, improve throughput, and support decisions.
• Champion automation and AI-enabled improvements to reduce manual effort and improve quality and reliability.

Requirements

• Bachelor's degree (or equivalent experience), in Information Systems, Business, Marketing, or a related field.
• Strong understanding of Agile values and principles; demonstrated ability to apply Agile practices to drive predictable delivery in fast-paced, complex environments.
• Experience managing end-to-end delivery and releases/deployments with a strong focus on execution, risk/issue management, and stakeholder alignment.
• Familiarity with marketing channel delivery and campaign management concepts and workflows.
• Proven stakeholder management skills, with the ability to communicate clearly and influence across technical and non-technical audiences, including senior leadership.
• Demonstrated ability to lead change management for releases and process improvements, including communications, readiness, adoption, and enablement.
• Strong analytical and reporting capabilities, including defining, tracking, and communicating meaningful delivery metrics and status.
• Highly organized and detail-oriented; ability to multitask, prioritize, and adapt quickly to changing requirements.
• Strong aptitude for learning new tools and processes; advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Visio) and SharePoint.
• Excellent interpersonal skills and a collaborative, proactive approach to problem-solving.

Preferred

• Demonstrated ability to influence and enable teams (formal or informal leadership), including coaching, mentoring, and driving alignment and accountability without direct authority.
• Experience identifying and driving automation opportunities and/or supporting AI-enabled initiatives that improve workflow efficiency, quality, or reliability.
• Background in digital marketing, customer research, and/or analytics.
• Experience presenting to clients, executives, or decision-makers to align on priorities and gain buy-in for delivery plans and improvements.

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more