Responsibilities

• Prep for client meetings by pulling and analyzing performance data in Track Insights across Google Ads, Facebook Ads, and related channels, then building the monthly report deck and flagging insights worth surfacing.
• Lead recurring client meetings, walking clients through performance data and results, building toward owning meetings independently.
• Follow up after each meeting to make sure the internal execution team, ad creators, content writers, and website support, close out action items before they become a problem.
• Serve as a point of contact for a smaller book of customers, handling day to day communication and supporting Zendesk ticket resolution.
• Shadow Customer Success Managers on Quarterly Business Reviews and contribute slides, building toward running audits independently for an assigned set of accounts.
• Flag anything slowing a client down, delayed responses, confusion, or negative feedback, to the team lead before it becomes a bigger issue.
• Support renewals and upsells alongside the Customer Account Executive team, and track ROI and KPIs like cost per acquisition, click through rate, and return on ad spend.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Journalism, English, or a related field.
• Working knowledge of digital marketing channels and tools, including Paid Search (Google/Bing), Google Ads, Google Analytics, Facebook Ad Manager, Salesforce, email marketing, conversion optimization, and SEO.
• Comfortable using AI tools like Claude to speed up data analysis, report drafting, and research.
• Willingness to travel as needed to support client relationships.

Preferred

• Experience in the travel or hospitality industry.
• Experience presenting performance data or reporting results directly to clients.

Benefits

• Full medical, dental, and vision coverage
• Flexible paid time off
• Health Savings Account with up to a $2,000 annual match, plus Flexible Spending Accounts
• Up to $900 a year in Wellness Rewards
• Retirement plan with employer match
• Unlimited access to professional training and development
• Company-paid life insurance and long-term disability coverage
• Flexible work environment, plus a $150 quarterly gift for personal use