Responsibilities

• CLIENT SERVICE: Promptly addressing client concerns, building reliable relationships, and balancing effective strategies and tactical execution that deliver measurable outcomes that matter to the client’s business. Setting reasonable expectations and continuously communicating progress toward goals and managing their budget to ensure the firm's profitability.
• INDUSTRY KNOWLEDGE: You should have command of the best practices and trends in all things digital, SEO, development, content marketing, social media marketing and enjoy working with creatives and writers. You must also have played a key role in developing and launching websites.

Requirements

• A BA/BS degree in Writing, Marketing, or Business
• Previous agency experience
• Proven ability to manage multiple projects in a fast-paced environment with experience in website development, digital marketing strategy, and direct experience with WordPress.
• Solid understanding and demonstrated expertise in web design and digital marketing strategies, capable of leading clients toward innovative campaigns.
• Experience managing remote teams of graphic designers and developers across various time zones, with a commitment to daily communication.
• Proficiency in SEO writing, editing, analysis, content planning, and project management, aiming for excellent client results.
• Strong analytical skills for conducting monthly KPI reviews to assess web client progress, challenges, and team productivity.
• Excellent verbal and written communication skills, with an eagerness to learn about clients' industries and needs.
• Ability to manage the lifecycle of multiple projects efficiently, with knowledge in using digital management tools like Buffer, Asana, Harvest, Moz, and Google Analytics.
• 1-3 years of professional marketing experience in an agency setting, with a proactive approach to task and schedule management.

Preferred

• Bonus Skills: - Experience with Canva, SquareSpace, HubSpot, Constant Contact, Google Analytics, or familiarity with inbound marketing methodology, content management, and social media management. - Knowledge in HTML or CSS. Highly Desired: - HubSpot certification, or the ability to achieve certification within the first six months of employment. - Familiarity with using Asana as a project management tool. - Additional content writing skills are advantageous.

Benefits

• The Digital Client Services Manager is the person in charge of scoping projects, creating timelines and managing resource allocation to ensure accurate project delivery, and ensuring the final deliverable meets agency and client’s expectations. We are looking for a team player who gets things done efficiently and is able to hit the ground running. We'd also like you to have significant digital experience, preferably digital agency experience. Also we will be looking for you to review client analytics monthly, prepare monthly KPI reports and lead client calls for our IT services and manufacturing clients.