Responsibilities

• Assist in building and managing Amazon PPC campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display
• Support the development and execution of paid advertising strategy on Amazon with a focus on ACoS, ROAS, and revenue growth
• Pull and analyze weekly performance data for assigned SKUs (sales, sessions, conversion rate) and share findings with the ecommerce lead
• Assist in developing and refining product listings, A+ content, and brand store assets on Amazon
• Support broader DTC digital marketing initiatives including email campaigns, promotions, and product launches
• Assist with loading copy and images to Amazon and DTC storefronts; QA live pages for accuracy and compliance
• Monitor listing health (suppressed listings, Buy Box status, content errors) and resolve issues with Amazon support and internal teams
• Maintain accurate product metadata including titles, bullets, descriptions, images, UPCs, and GTINs
• Manage product feed updates and GDSN entries; validate distributor and digital catalog data for accuracy
• Coordinate with Creative and QA teams to ensure on-platform assets match approved images and copy
• Monitor Seller Central daily including orders, messages, shipments, stranded inventory, and returns
• Track inventory levels across Amazon and Shopify; flag reorder needs and support restocking coordination with the fulfillment team
• Coordinate with the fulfillment team on routing and inbound prep
• Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional, solutions-focused approach
• Handle order management on Shopify and Amazon Seller Central including refunds, replacements, and escalations
• Respond to Amazon A-to-Z claims and customer messages in accordance with platform guidelines
• Build and maintain a customer FAQ and standardized response library for consistent, efficient support
• Surface recurring customer issues and product feedback to inform operational and marketing decisions

Requirements

• Class work or internship experience in digital marketing, ecommerce, or a related role
• Strong written communication skills and a professional tone for customer-facing interactions

Preferred

• Experience managing Amazon PPC campaigns; familiarity with Sponsored Products, Sponsored Brands, or DSP
• Experience with tools such as Helium 10, Jungle Scout, or comparable Amazon analytics platforms
• Previous work in CPG, nutrition, or regulated consumer products
• Familiarity with Google Ads, Meta Ads, or other paid digital channels
• Demonstrated experience with Amazon Seller Central and/or Amazon Advertising (PPC) in a professional context

Benefits

• Health, Dental Insurance
• Life Insurance
• Long Term Disability
• Sec. 125
• 401(k) plan
• and more