Responsibilities

• Work closely with Team Lead to provide a transparent and seamless experience for clients throughout all aspects of the Client Experience
• Audit digital accounts for anomalies including, ensure best practices are being leveraged in digital accounts, compare performance to benchmarks, perform basic optimizations to ensure customer success
• Run analyses to highlight performance improvements
• Support monthly recurring work across all accounts, including mid-month pacing and performance checks, Facebook adjustments and video campaign adjustments
• Maintain constant communication with internal teams on account status and current work-in-progress deliverables
• Answer client questions and resolve issues in a timely manner
• Know clients’ markets, goals, and how to track progress on a daily, weekly, and monthly basis
• Develop and maintain a working knowledge of the automotive industry, company culture, products/services, and strategic communication planning

Requirements

• BS or BA, preferred
• 1-2 years’ professional experience, in Customer Service-related field, preferred
• Proficient in Google Sheets, Slides and Docs
• Extremely organized, task, and detailed-oriented
• Willingness to learn
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure
• Fantastic references!
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, a plus
• Google Ads and Facebook Ads experience, preferred

Preferred

• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, a plus
• Google Ads and Facebook Ads experience, preferred
• Demonstrated ability to proactively take ownership of projects
• Desire to help us improve our processes and our customer experience