Responsibilities

• The Account Manager is accountable for managing and strengthening relationships with our enterprise/multi-channel clients.
• With the ultimate goal of bringing new client ideas and solutions, the focus is to exceed client expectations through management, oversight, and execution across several digital channels (paid search, social, display, search engine optimization, email, and web).
• The primary responsibilities in this role are to act as the liaison and agency point of contact between clients and internal teams ensuring clients' needs are met; focus on improving client satisfaction and retention; track and manage contract renewals and upsells; collaborate and provide strategic support cross-functionally.
• The ideal candidate for this role will be self-driven, passionate about pushing boundaries and driving initiatives forward, gets energized by speaking with clients and helping their businesses succeed, and loves to find solutions and paths forward even when circumstances are not highly structured.

Requirements

• Bachelors Degree
• Knowledge of and ability to communicate all digital services
• Ability to build strong client relationships
• Confident presenting to clients via phone and in-person
• Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
• 5 + years of total professional experience
• Ability to manage change and maintain a positive attitude

Benefits

• Medical, Dental, Vision, Short-Term Disability, and Life insurance
• 401(k) plus match, to help plan for your future
• Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days
• Flexible Fridays
• Option to work completely remote
• Access to senior management and mentoring opportunities
• Optional COVID safe company gatherings