Digital Customer Success Specialist

Responsibilities

• Oversee the complete management of specific customer lifecycle adoption campaigns, from initial strategy and planning through execution, measurement, and reporting. This includes managing timelines, resources, and how different teams work together.
• Manage multiple campaigns at once, guiding cross-functional teams to ensure timely and high-quality delivery.
• The impact is significant, directly contributing to customer adoption engagement, product time-to-value, de-risk motions, and renewals by bringing campaigns effectively to market!
• Campaigns launch on time and within budget, achieve or exceed defined goals (e.g., reach, engagement, adoption score, renewals), show clear return on investment, and receive positive feedback from stakeholders. Continuous improvement in campaign processes and performance is evident!

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of four (4) years of experience managing integrated marketing campaigns from inception to completion.
• Minimum of four (4) years of experience managing marketing project timelines, email campaigns, and virtual customer events.
• Demonstrated proficiency in marketing analytics and automation platforms (e.g., SalesForce, SFMC, Eloqua, Adobe, Google Analytics, Webex, Project Management, Tableau, AI assistants) for performance tracking and optimization.
• Experience managing marketing campaigns with a global or multi-regional scope.

Benefits

• U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• Please see the Cisco careers site to discover more benefits and perks.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
• Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.