Responsibilities

• Draft, revise, and finalize web content, including database entries, user manuals, and web pages, coordinating approvals with FHWA points of contact and external sources as needed.
• Write and edit content for website, intranet, SharePoint, and Google Sites pages following the TFHRC RD&T Communication Reference Guide, GPO Style Manual, and Chicago Manual of Style.
• Use content management systems, including Drupal, SharePoint, and Google Sites, to upload, update, and post web content, optimizing text for search engine optimization and Section 508 accessibility.
• Design and prepare graphics optimized for web use, including cropping, recoloring, resizing, and otherwise manipulating images, applying appropriate resolution, sizing, and file types for online publishing.
• Coordinate and track quarterly content certifications to confirm information across all web pages remains current, and identify and fix broken links and other maintenance needs.
• Monitor web pages to ensure updates are posted on schedule, and recommend improvements in readability, organization, and navigation.
• Develop and deliver training materials, and conduct in-person and virtual training sessions, including the use of presentation software, on web content and database tools for FHWA staff.
• Provide quality control for web content and database entries, including editing dropdown values, cleaning up data, and testing new functionality.
• Coordinate related processes and procedures to support consistent, efficient content operations.

Requirements

• 5–7 years of experience in web content management, with at least 3 of those years within the last 5 years.
• Bachelor’s degree in English, Communications, Marketing, Business, or a related discipline.
• Experience using content management systems, such as Drupal, SharePoint, or Google Sites, for web publishing and maintenance.
• Experience in the transportation sector, particularly highway or surface transportation research, is highly preferred.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.

Preferred

• Strong critical thinking, analytical, and time management skills.
• Proven ability to organize, prioritize, and work well with others.
• Ability to communicate thoughts, ideas, and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.

Benefits

• The position offers with medical, dental and vision coverage.
• Additional benefits such as 401K, disability insurance and PTO are provided as well.