Responsibilities

• Write, edit, and proofread communications for internal and external audiences, including employee emails, newsletters, intranet pages, website content, social media posts, announcements, and campaign materials.
• Develop content from concept through final draft, ensuring accuracy, clarity, consistency, accessibility, and alignment with the organization’s mission, voice, and brand.
• Adapt tone, structure, and format for different audiences, including frontline staff, managers, leadership, community partners, and the public.
• Create and maintain external-facing content such as website pages, blog posts, impact stories, and social media messaging.
• Manage multiple communications projects simultaneously, meeting deadlines while maintaining strong editorial standards.
• Review and update existing content (internal and external) to ensure messaging remains current, relevant, and consistent across platforms.
• Support editorial planning and maintain content calendars for campaigns, organizational initiatives, leadership communications, employee engagement, and external communications efforts.
• Monitor and assess program performance using analytics and defined success measures and to develop relevant metrics to track campaign effectiveness and inform optimization.
• Use the communications technology stack to draft, manage, and publish content across platforms, including the intranet and website, ensuring accuracy and consistency.

Requirements

• Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field, or equivalent practical experience.
• 3+ years of professional experience in communications, content writing, editorial, employee communications, marketing, public relations, nonprofit communications, or a similar role.
• Outstanding writing, editing, and proofreading skills with a strong command of grammar, style, tone, and plain-language communication.
• Demonstrated ability to write effectively across multiple formats, including email, intranet, newsletters, websites, social media, and leadership communications.
• Strong organizational skills, attention to detail with the ability to manage competing priorities while managing confidential and service-related information with discretion.